Vodafone unexpected data usage

custardy

jimwa36 wrote: »

Thought I may get some reasonable suggestions from my postings? But apparently from reading your responses it's my own fault for providing my children with mobile phone contracts and being miss sold these contracts interesting.

Well yes it is. You gave kids unlimited credit. You also failed to monitor/limit the data use.
The fact you think you can simply cancel your own contract speaks volumes.

keith1950

Reasonable suggestions ?..... the forum is all about money saving not weaseling out of your commitments !

mobilejunkie

jimwa36 wrote: »

"Contracts are a blank cheque book - especially where smartphones are involved. Taking them out and handing them over the children is asking for situations just like this. Even adults often slip up." interesting if you had a £50 overdraft facility with your bank would they allow you to go £800 overdrawn? I don't think so.

I know what my overdraft is because I made sure it was stated by my bank in writing. Salesman, networks and some networks in particular will tell people anything to earn their commission. It has always been thus and likely will be.

As someone else informed you, contact the Vodafone Web Relations Team - read any page virtually of the LONG Vodafone complaints thread to see how -because you will otherwise be wasting your time and have already made things MUCH worse by cancelling the direct debit (as will will discover eventually, but way too late).

Silk

jimwa36 wrote: »

My direct debit for my four mobile phones one for my wife, myself and our two teenage sons with vodafone was approximately £48 per month but noticed a payment going out of my account on the 19/02/15 for £849 contacted customer services to be told that one of my son's (15 years old and autistic) phones had gone over his data usage to the sum of £671 surely there must be some mistake?


Explained to customer services that my autistic son barely leaves the house and we have Wi-Fi and they informed me that he must not have disabled the data roaming so he may have thought he was connected to the Wi-Fi but he was actually using 3g having looked back at previous bills they averaged around £60 a month I cannot understand how this difference can be so great? My wife and I both receive texts from Vodafone if we near our data usage but looking at my sons phone he has received no texts to this affect.

How can that be ... you can't have been paying £48 per month for 4 phones if your son's alone was averaging £60 per month ???


£671 for data @ around £15 per GB for out of bundle charges works out about 45 GB have you checked the phone to see how much has been used ?

Vodafone

Hi jimwa36,

If you'd like me to take a look at this, email me with your details using the link in our profile here.

Just copy and paste the link into your web browser, and it'll take you to the Contact us form on our website. To access the form you'll need to enter the code WRT135.

As well as stating your query in the question box, please also quote "MSE Forum".

Once sent, you'll receive an automated reply with a reference number. Post it on here and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

macman

OP, you used the phrase 'data roaming was not disabled', in your first post. This has nothing to do with using the phone when not connected to wi-fi, it refers to usage when roaming on a different network when abroad. So setting data roaming to 'off' will not stop the phone consuming data in the UK when a wi-fi network is unavailable.
Unless you can prove mis-selling, the best you can hope for is a goodwill offer from Voda, which they've already made. The contracts are yours, not your children's, and the usage and billing is your responsibility alone.
Two minutes research on Google would have told you that only Tesco Mobile and Three offer capped contracts.