Southern Water 0845 customer service number

522 Posts


in Water bills
Southern Water still use a 0845 customer service number:
https://www.southernwater.co.uk/call-us
Is that still legal?
https://www.southernwater.co.uk/call-us
Is that still legal?
0
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Replies
http://www.newvoicemedia.com/blog/using-0845-numbers-for-customer-service-think-again/
See also (post 11 onward)
http://forums.moneysavingexpert.com/showthread.php?t=5223890
Some mobile operators may charge. Contact your own mobile operator for details.
(or consider using 0800buster)
Everyone on this forum knows of course about saynoto0870. But that isn't the point. The point is that the number they advertise to their customers is 0845, on both their website and at the top of peoples' bills, which apparently is in breach of the law.
So are you waiting for someone else to take up the cudgel and take the company to court?
If you are so concerned, you could always do it yourself. Just think of all that time you could spend contacting Ofcom, the company itself, solicitors, the press, television, forums like this, etc, etc.
I thought the Consumer Council for Water were meant to look after water customers' interests, but they think 0845 numbers are perfectly legal for billing enquiries.
Once the requirement to declare the Service Charge is in force, everything will become clear and they will not be able to justify this additional charge.
The new call price system is all about transparency. Many organisations have fought the introduction of these measures, but now have only seven weeks to comply.
Have you checked your provider's connection fee which could add another 5-15p to the call. 2p a minute sounds reasonable until you have to press seventeen buttons, listen to rubbish music for twenty minutes or more and then argue with someone at the other end for 10 minutes or so.
You could still ramp up a quid or so