Urgent Parking Eye Help Please - need to send appeal today!

Nikabella

Sorry this is very rushed. I was told by Asda that they would cancel our Parking Eye ticket & they haven't, which leaves me with only today to get an appeal in the post before we're out of time (I believe it's 28 days from when they issue the original Parking Charge Notice?)

Does anyone have a template letter they would mind me borrowing?

The details are that the driver accidently overstayed by approx an hour in a 3 hours free car park. The £85 charge is surely not a genuine pre-estimate of loss. I'm so short of time I'm tempted to just pay the thing to make it go away

I've got to do the school run but any help would be hugely appreciated.

Redx

the template letter is in the NEWBIES sticky thread you havent read yet, at the top of this forum

do it online , today, so it gets there in time , attaching it to your online appeal as a word doc or pdf

also complain to ASDA head office CEO

bod1467

Is this the first appeal? If yes, just copy and paste the appeal template* from post #1 of the NEWBIES sticky thread, and email it to PE or appeal via their website - I don't believe you need to post it to PE.

* You can remove the "rant" paragraph if you wish - the one below appeal point e.

Umkomaas

Are you sure it's ParkingEye at Asda? It's usually with Smart Parking that Asda contract.

The actual PPC is rather significant because one is much more of a problem to deal with than the other.

If it's ParkingEye, I'd be surprised if Asda had any arrangement to cancel tickets with them - I might be wrong, but if the OP could confirm?

Nikabella

Thanks I had read some of the sticky but didn't start at the beginning, sorry!

It's definitely Parking Eye. I think that's where the problems started as even though I'd explained that to ASDA customer services the girl had presumably got confused with the procedure for Smart Parking. Didn't help that I didn't find that out until I'd done an round hours trip - as advised - to the store to get the ticket supposedly cancelled.

Is it definitely ok to appeal to Parking Eye via their online/ email then? I thought I'd read it was important to do it by post instead so you could prove that it got there.

How successful to people tend to be against Parking Eye? Although it completely goes against what I believe in I am wondering whether I should just stump up the £50 as I've heard PE are one of the worst.

Redx

as its Parking Eye , do it online as you will get an email back as proof you have appealed

plus you need to do it asap, so do it anyway

you can follow up with a postal appeal if you wanted, but not necessary if PE acknowledge your online appeal by email back

you cannot email your appeal, but you can do it online , as KEEPER

you need to fight this, both with PE and ASDA , otherwise they keep on sc@mming other shoppers like you have been

this forum will help you, so get a popla code and then we can help you at popla

ps:- attach redacted copies of any receipts or bank statements too

Umkomaas

Just fire off the NEWBIES sticky initial appeal - as is, don't try to alter or embellish (but perhaps take out the ranty paragraph) -, which at least buys you some thinking time. The one thing that makes PE concentrate their attention on individuals is where they ignore their deadlines.

If you've got receipts for shopping on site on the day send copies or redacted copies of bank/cc statements (as per Redx advice above).

Get your POPLA code and then we can go from there. Don't be panicked into stumping up.

Nikabella

Thanks. I shall do it online then as the Keeper.

I know, I feel I should fight it but don't want to get out of my depth.

If we only had one ticket then it wouldn't be so bad but after never having had one we suddenly got 2 in the space of two weeks. The other one was stuck on the windscreen of the car but my drunk friend who was getting a lift home from the sober driver pulled it off & lost it so we don't even have any information on that one to fight it!

Redx

I added an edit , to attach any redacted copies of bank statements or asda shopping receipts with your template appeal, to prove patronage of the shop

they may well cancel if you did a big shop with receipts to prove it

then its a stiff letter to ASDA head office too , with similar copies of bank statements and complaining about the local shop fluffing the cancellation

get your moaning head on !!!

Umkomaas

then its a stiff letter to ASDA head office too , with similar copies of bank statements and complaining about the local shop fluffing the cancellation

While we've cleared up that it's ParkingEye which is the PPC, I still have doubts about whether Asda has any part in the formal contractual arrangement with PE. From memory, I can't recall any case of a PE/Asda axis.

@OP - are there any other retailers on this car park, because you might not only be barking up the wrong tree in terms of complaining, but possibly in terms of which retailer's invoices you might need to be sending off?

Nikabella

I shall have to use bank statements as we no longer have receipts & some things we paid for in cash which we never do :-/ the irony!

Ultimately if we have to go to small claims court would the defence just be built on the fact that it's not a genuine estimate of loss rather than how much we spent? It's just we were breastfeeding/changing the baby & toddler with two refreshment breaks as well as shopping, so I wouldn't say it was a heavy spending session!