Ryanair - Cancelled due to Air Strike

saveruk_2

Our flight for tonight has been cancelled due to French air traffic strikes.


Ryanair have checked all of their UK airports & the next alternative flight is Monday!


Obviously we have accommodation & transfers booked (separately) and do not want to miss our trip.


The next available flight is Friday - an extra £50pp with a different airline from a different airport (just talking one way)


I think we can claim a refund for the cancelled flight (looking at the Ryanair website?) but where do we stand with the extra costs for an alternative flight & the 2 day/2 nights lost on holiday?


I am unsure since this is due to air traffic strikes (not Ryanair fault).


We are keeping our return leg flight with Ryanair which is due back Sunday night.


Hope someone can point me in the right direction...


ps - our hotel is non-refundable

111KAB

Insurance should be your friend. Ryanair have no responsibility other than to refund your fare and look after you if you are stuck at a departure airport (Duty to Care).

saveruk_2

111KAB wrote: »

Insurance should be your friend. Ryanair have no responsibility other than to refund your fare and look after you if you are stuck at a departure airport (Duty to Care).

Thought so, thank you.


Are they are definitely obliged to refund our fare since it is not their fault?

blondefem123

ive contacted ryanair today we are due to fly out 26th april to palma from manchester and return 30th april....they saying there could be an airstrike on 29th april...ryanair are saying we have to get our own accomadation and pay for it if it is cancelled flight....then claim when we get back but we wont have enough money to do that what are our right if nthis happens...seriously dont know what to do ive asked ryanair if we can change the dates but there saying the strike asnt been confirmed as yet

park212

Hi

I was recently on holiday in portugal and due to fly home on the 8th April, but due to the Air strikes in France my flight was cancelled. After waiting in a queue for 4 hours, we were offered an alternate flight home, the earliest one they had, but it was a week later.
They put us up in a hotel full board however this meant that I missed 2 days of work, which I now don't get paid for.
Are they (RyanAir) suppose to compensate you for any loss of earning?
I have looked at their notice of rights but there is nothing on this.

If anyone knows anything about this, that would be really great.
Thanks

leylandsunaddict

Airlines aren't responsible for consequential loss, so no compensation for loss of earnings.

rosy

We had our Ryanair flight home from France cancelled due to the strike on the 8th and rebooked via their link online for the next available flight which was a week later. We arranged our own reasonably priced accommodation as we thought it would be simpler given the volume of passengers affected.I had assumed Ryanair would refund what we paid - is this right or will they say we should have had accommodation etc arranged via them directly?

saveruk_2

Just thought I would update you on our case:


Ryanair said they will refund the cost of the flight that got cancelled - have to fill in a form online and it takes 7-14 working days.


They will not refund the costs of additional taxis/accommodation/further expenses - this should be claimed via your travel insurance.


(Unfortunately our travel insurance has rejected our claim as it does not cover political action/strikes)

saveruk_2

rosy wrote: »

We had our Ryanair flight home from France cancelled due to the strike on the 8th and rebooked via their link online for the next available flight which was a week later. We arranged our own reasonably priced accommodation as we thought it would be simpler given the volume of passengers affected.I had assumed Ryanair would refund what we paid - is this right or will they say we should have had accommodation etc arranged via them directly?

From what I gather, Ryanair will not refund your additional accommodation costs - this has to be claimed via your travel insurance.


Under the EU regs, political action/strikes are 'extraordinary circumstances' and not Ryanair's fault.

leylandsunaddict

rosy wrote: »

We had our Ryanair flight home from France cancelled due to the strike on the 8th and rebooked via their link online for the next available flight which was a week later. We arranged our own reasonably priced accommodation as we thought it would be simpler given the volume of passengers affected.I had assumed Ryanair would refund what we paid - is this right or will they say we should have had accommodation etc arranged via them directly?

Ryanair have a duty of care. They have to provide you with accommodation etc until the next available flight. They should have sorted it out for you at the time, or you should have approached them to sort it out. Send your claim into them, with all receipts. They should reimburse you for reasonable costs.

Voyager2002

saveruk wrote: »

From what I gather, Ryanair will not refund your additional accommodation costs - this has to be claimed via your travel insurance.


Under the EU regs, political action/strikes are 'extraordinary circumstances' and not Ryanair's fault.

No.

Since it is not their fault they do not have to pay compensation, but they are still obliged to provide "care", which means food and accommodation for stranded passengers.