Post Office Online ISA pulled

vickssinex

Just noticed that the online ISA at the Post Office website is no longer available. There's a statement that a new product will be introduced from tomorrow.

macliam

That's interesting....

The new ISA pays less interest (of course!) .....

I opened an Issue 1 ISA in late March, but I'm already regretting it - their only contact is via an 0845 number and my account has been locked out twice within a week!!.

I sent a secure message enquiring about transferring in another ISA and checked back to see if I had received a reply. On one check, for no apparent reason, it said my account was locked. So I called the number specified and the account was unlocked - but it cost me over £1. Then two days later the same thing happened. So I emailed the PO helpline, who said they had passed my message to the ISA team. Since then, nothing - and no further email replies either! 6 days and counting.....

Interestingly, they sent a message telling me to log on to my account as there was a secure message there!!!

So I'm seriously considering moving to another company who actually have email contact - because the rate I'd be paying for calls would soon wipe out any gains on the account!

vickssinex

Well I opened an account today and got a message straight back saying they could not verify my bank account (with the Halifax!) and could I send them a certified bank statement. I had to try two PO branches before someone would sign it, and even then it was obvious that they weren't sure what I was on about as they had to ask the manager.

What a faff.

Buzzz

Now you're all scaring me me...

I opened a PO ISA on 31st March sent with a cheque, which has been cashed and deposited into the ISA and i've received paperwork confirming all's good.

The only option I couldn't see was about anything online, it was all through the 0845 number, which as i've just set it up and am just leaving it for now I wasn't worried about it.

Should I be?

vickssinex

Buzzz wrote: »

Now you're all scaring me me...

I opened a PO ISA on 31st March sent with a cheque, which has been cashed and deposited into the ISA and i've received paperwork confirming all's good.

The only option I couldn't see was about anything online, it was all through the 0845 number, which as i've just set it up and am just leaving it for now I wasn't worried about it.

Should I be?

No, it sounds as if you've been one of the lucky ones!

To be fair I got a text from the Halifax this morning to say the transfer request had been received, so they seem to move things along quickly.

savemoney

I haven't been able to get hold of my money nor can my wife. I can;'t even transfer it to another bank either as I haven't got a sort code and PO claim they dont supply them only a ISA number

Bloody joke is this ISA. I have never has any issue with other banks before. But I wont be using them again that's for certain


This is stupid letter they sent me.


We've recently written to let you know that we have been unable to verify the nominated account details you provided. Please could we request that you send us the following document, so we can validate your nominated account details. We'll be unable to process a withdrawal from your Online ISA until these details have been verified.
You can verify your nominated account by:

• sending us a certified copy of your bank statement (dated within the last 3 months)* that clearly shows your account number and sort code.

*If we have asked you for confirmation of your address (via a separate secure message), you may use a bank statement from your nominated account to verify both your address and your nominated account, provided it is dated within the last 3 months and addressed to your current address.
We can only accept photocopies where each page has been certified in the style described, i.e. each page must be certified in original ink (we cannot accept photocopies of documents after they have been certified) and the certifier cannot appear as a named person within this document.
Please note: any documents that are not correctly certified will be returned to you for re-certification.
Please do not send the original documents, as we cannot guarantee their safety.
Certifying your documents
A relative cannot certify your document. The following people can certify your document:

• Accountant
• Barrister, Solicitor
• Bank or Building Society Official
• Commissioner of Oaths/Notary Public
• Justice of the Peace
• FCA registered broker/introducer
• Post Office Official (UK only)
• Attorney

The certifier must:

• Write on each photocopy, 'I certify this is a true copy'
• State their profession
• Print their name, address and phone number (staff number or authorised signatory number if appropriate)
• Sign and date the photocopy

Please send the required information to:
Post Office Savings
PO Box 5179
Brighton
BN50 9UY

macliam

The original reply to my access problem on 1st April from customercare@postoffice.co.uk said "If we can be of any further assistance please do not hesitate to contact us again. Please reply via customercare@postoffice.co.uk as a reply sent to any other email address will not receive a response." Well, I'm still waiting and even a reply to customercare telling them that their promised contact had not occurred has gone unanswered. Interesting date........

Unfortunately, I opened and funded my ISA online .... and, so far, I've received no paperwork - so without online access I have no real details at all........

macliam

savemoney wrote: »

I haven't been able to get hold of my money nor can my wife. I can;'t even transfer it to another bank either as I haven't got a sort code and PO claim they dont supply them only a ISA number

Not all ISAs have a sort code! In my £1 conversation, the PO guy told me that they don't have a sort code - that was because I was thinking of transferring in a Virgin Money ISA ... and they don't have a sort code either!!

He advised me to put the Account Number in the Roll Number box and then no sort code would be required. This may be the same with your new ISA supplier, so it's worth checking.

Lungboy

Virgin money ISAs have a sort code.

GreenBitterfly

Lungboy wrote: »

Virgin money ISAs have a sort code.

New ones do, but old Northern Rock now Virgin ones may not, I know there was some issues for me when I was filling out transfer forms with my old Northern Rock ISA.

F1Fan

savemoney wrote: »

I haven't been able to get hold of my money nor can my wife. I can;'t even transfer it to another bank either as I haven't got a sort code and PO claim they dont supply them only a ISA number

Bloody joke is this ISA. I have never has any issue with other banks before. But I wont be using them again that's for certain


This is stupid letter they sent me.


We've recently written to let you know that we have been unable to verify the nominated account details you provided. Please could we request that you send us the following document, so we can validate your nominated account details. We'll be unable to process a withdrawal from your Online ISA until these details have been verified.
You can verify your nominated account by:

• sending us a certified copy of your bank statement (dated within the last 3 months)* that clearly shows your account number and sort code.

*If we have asked you for confirmation of your address (via a separate secure message), you may use a bank statement from your nominated account to verify both your address and your nominated account, provided it is dated within the last 3 months and addressed to your current address.
We can only accept photocopies where each page has been certified in the style described, i.e. each page must be certified in original ink (we cannot accept photocopies of documents after they have been certified) and the certifier cannot appear as a named person within this document.
Please note: any documents that are not correctly certified will be returned to you for re-certification.
Please do not send the original documents, as we cannot guarantee their safety.
Certifying your documents
A relative cannot certify your document. The following people can certify your document:

• Accountant
• Barrister, Solicitor
• Bank or Building Society Official
• Commissioner of Oaths/Notary Public
• Justice of the Peace
• FCA registered broker/introducer
• Post Office Official (UK only)
• Attorney

The certifier must:

• Write on each photocopy, 'I certify this is a true copy'
• State their profession
• Print their name, address and phone number (staff number or authorised signatory number if appropriate)
• Sign and date the photocopy

Please send the required information to:
Post Office Savings
PO Box 5179
Brighton
BN50 9UY

I was going to open one but decided against it when I got this message twice from them. Has any one seem the West Brom BS
WeBSaveR Limited Access ISA? I'm thinking of transferring in an old ISA but unsure what happens if I see a better offer because they pay interest annually and not daily, as some do.