Problem with EE

ljwilson_2

They initially applied online but there was a problem with the SIM she received so she then went into the store with her father and the staff in the store sorted it our for them and took bank details from father for DD. They knew it was her fathers account the DD was coming from but the account is in her name.

grumbler

ljwilson wrote: »

They initially applied online but there was a problem with the SIM she received so she then went into the store with her father and the staff in the store sorted it our for them and took bank details from father for DD. They knew it was her fathers account the DD was coming from but the account is in her name.

There is no any law prohibiting contracts for u18. It's just these contracts aren't legally enforceable. So, it's up to the retailer to make sure that the contracts they sell are worth the paper they are printed on.

macman

The bank account payment is made from is not relevant, it can be anyone. The name on the mobile account is the person who is legally responsible for the contract.
Sorry but this really doesn't compute. It was a SIM only contract, so they would not have sent out the SIM from an online application until they had completed a credit check and a proof of address, which is normally confirmed by means of entering your name, address and DOB, and by the initial online card payment. So to get the SIM, faulty or otherwise, she must have somehow passed that check, but I can't see how, if she entered her correct name and DOB. (She'd presumably pass the address check OK using a parent's debit card).The DD details would have been collected at that stage.

grumbler

ljwilson wrote: »

They initially applied online but there was a problem with the SIM she received

No online application can be completed without entering the DOB.
So stop blaming some member of shop staff for "making the error and not requesting dob". The incorrect DOB was already there - entered (fraudulently?) by your friend and his daughter.

macman

So, as we thought, a rather different story emerges... What I don't get is how she would have passed the credit check if using her own name online? The only scenario I can come up with is if she perhaps had the same name as her mum and used that (and her DOB) on the application?

Anoneemoose

macman wrote: »

So, as we thought, a rather different story emerges... What I don't get is how she would have passed the credit check if using her own name online? The only scenario I can come up with is if she perhaps had the same name as her mum and used that (and her DOB) on the application?

I saw it happen a few times when I worked at Orange. I can't remember the specific way to explain but I remember someone in the credit referrals team said there was actually potential for a margin of error when processing a credit check.

Obviously something the companies are prepared to accept because ultimately in most fraud cases, it is them who lose out.

d123

Anoneemoose wrote: »

I saw it happen a few times when I worked at Orange. I can't remember the specific way to explain but I remember someone in the credit referrals team said there was actually potential for a margin of error when processing a credit check.

Obviously something the companies are prepared to accept because ultimately in most fraud cases, it is them who lose out.

Yes, but entering a DOB that puts the person under 18 years old would have caused an error pop up and the process wouldn't continue until rectified (in this case, apparently with a fake one).

Anoneemoose

d123 wrote: »

Yes, but entering a DOB that puts the person under 18 years old would have caused an error pop up and the process wouldn't continue until rectified (in this case, apparently with a fake one).

Yes, I agree.

I meant for the fact that when they have put that incorrect dob in, apparently there are lots of bits of info that are cross referenced after that (as in once the whole application has been put in in order to proceed with the credit check).

I thought that there must have been some 'error' on the part of the applicant. Contrary to popular belief on here, sales people do not knowingly enter incorrect customer details when processing a sale...well not unless they can back it up with 'proof' of it

ljwilson_2

grumbler wrote: »

No online application can be completed without entering the DOB.
So stop blaming some member of shop staff for "making the error and not requesting dob". The incorrect DOB was already there - entered (fraudulently?) by your friend and his daughter.

Trust me, it is one of my bosses I am talking about, and there is no way he or any of his family would ever try and do something underhand or dishonestly, you will never meat a more "proper" person!!

As stated in one of my previous posts, EE have already accepted the fault was theirs and amended the final bill so the matter has been resolved and my boss and his daughter's reputations remain unblemished!!

Lorna

Anoneemoose

ljwilson wrote: »

Trust me, it is one of my bosses I am talking about, and there is no way he or any of his family would ever try and do something underhand or dishonestly, you will never meat a more "proper" person!!

As stated in one of my previous posts, EE have already accepted the fault was theirs and amended the final bill so the matter has been resolved and my boss and his daughter's reputations remain unblemished!!

Lorna

How can the fault be theirs?

What I suspect has happened is that they have realised the account is fraudulent and have 'sorted' that bit out, by cancelling the account.

The connection cannot possibly be their fault - there may have been an error after the connection was activated which they may have been liable to resolve but there is no way they have processed this without fraudulent details being put in in the first place.

They may not be the best, but I know how their systems work.

Edited to add - the charges in the OP were probably Orange's fault if that is what you are referring to - but not that fact that your friend's daughter commited fraud.