Boots Grabbit Bargains Thread part 11 - post your finds here

yummymummytobe

that was actually meant to be a sad face but never mind - im smiling on the inside im sure......

crazyposhgal

yummymummytobe wrote: »

hey,
hoping somebody can help/advise me.
I made a boots.com order on the 6th august and then one on the 8th.
a parcel came today and i just presumed that it was the 1st one but it was the 2nd so i checked on my account online and it says that the order from 6th was delivered on the 9th! My boots orders are always delivered by the home delivery network but the missing one was with amtrak so thats strange.

on top of that my bart simpson doorstop is missing from my parcel that has come today but it is still on my invoice and the parcel is 1 of 1 so i dont think it is being delivered seperately. i have never had any problems in the 8 online orders i have done recently so why 2 together? I feel like its going to look unlikely to customer services that both things have happened and they are going to call me a liar and think im just trying to get something for nothing.

rather than phoning them do you think emailing them will be adequate and get just as much done?

I dont need the stress if they are funny with me on the phone as im due to give birth any day. Do you think maybe i shouldn't mention the missing item as it was only £4 and just concentrate on the missing parcel as that was for £90?

also do you think they will send another parcel out or because i have no proof say there is nothing i can do?

Thanks and sorry for being so soft (

You should motion the missing item as even though it is only £4. £4 is £4. You paid for it so you should get it. Im sure they will sort it all out for you and try not to worry. If you feel you would rather email them then you should. I have never had any trouble with cs on the phone. You could always get your oh to call them later maybe?

Make sure you say about not getting your parcel. Im sure they will be fine about it and arrange for it to be resent out. I sometime email and always say about the inconvenience caused and always get some points put on my card.

HTH

mrs_s_11

yummymummytobe wrote: »

hey,
hoping somebody can help/advise me.
I made a boots.com order on the 6th august and then one on the 8th.
a parcel came today and i just presumed that it was the 1st one but it was the 2nd so i checked on my account online and it says that the order from 6th was delivered on the 9th! My boots orders are always delivered by the home delivery network but the missing one was with amtrak so thats strange.

on top of that my bart simpson doorstop is missing from my parcel that has come today but it is still on my invoice and the parcel is 1 of 1 so i dont think it is being delivered seperately. i have never had any problems in the 8 online orders i have done recently so why 2 together? I feel like its going to look unlikely to customer services that both things have happened and they are going to call me a liar and think im just trying to get something for nothing.

rather than phoning them do you think emailing them will be adequate and get just as much done?

I dont need the stress if they are funny with me on the phone as im due to give birth any day. Do you think maybe i shouldnt mention the missing item as it was only £4 and just concentrate on the missing parcel as that was for £90?

also do you think they will send another parcel out or because i have no proof say there is nothing i can do?

Thanks and sorry for being so soft (

Hi, sounds like you are quite stressed about this, don't worry Boots CS is normally very helpful. I had an item missing from a delivery and they just sent another one out no question. Also I had a parcel go missing some time ago, they were very helpful and said they would reship the order.

The number for CS is on the first page of this thread.

sukysue

Think you are worrying needlessly, if I ever have a query with them they have been brilliant. Don't forget this is your ninth ?eighth order and they will see that your history previously has been fine don't worry!

FloFlo

Hi, my mum went to Boots this morning and was told that the red sticker price is now the right price its not half price again, when she pointed out that they still had signs up saying half stickered price they started to take them down. Anyone else been told that its changed. She's phoning CS to find out whats going on and I'll update when she lets me know.

yummymummytobe

thanks im not usually this soft - im probably just stressed and hormonal at the moment.

hubby doesnt like phoning companies unless he really has to so he would probably only email them himself anyway.

if you think emailing them would be ok i think i will probably do that.

thanks again.

liz_uk

Picked up a leapster Game (dora) from bristol cribbs yesterday for £5 and a Yves Sain Laurent Cinema perfume gift pack for £10 - which I was chuffed with !

yummymummytobe

right - i decided to stop acting so pathetic and opted to phone them instead of emailing them (i must have been feeling particuarly brave). they have said that because of the value they cannot send another parcel out until they have investigated further but they have apologised for this. the doorstop has been refunded as there is none left (which is a big dissapointment as it was for my nephew and it had 75% off). the guy i spoke to said he would also credit my advantage card with 500 points to apologise for any inconvenience which was nice.
I am happy enough with the outcome but there was a few last minute things for baby in that 1st parcel which i will now have to do without for a while (not anything i NEEDED as such - but things i WANTED nonetheless).
Thank you all for your advice earlier - it was much appreciated.

crazyposhgal

You have a pm Yummymummytobe.

zippybungle

Got a Leapster for £10 today, the box said £15. Earlier on in the week it was marked up as £20, so very pleased with my bargain - just in time for my sons Birthday next month - just need to find some cheap games :rolleyes:

Zippy x