The CAA "threat" to Jet2,Whizair and Air Lingus

NoviceAngel

Jet2's response to the CAA http://www.independent.co.uk/travel/jet2-lashes-back-at-threat-of-fines-unless-it-adheres-to-european-compensation-rules-10125713.html

Mark2spark

Hot air from the CAA.
A back covering exercise at best.
Expect no court action for months, if at all, as all the CAA are actually doing at the moment is asking the airlines for an 'undertaking' to be good.
Laughable.

Star9272

Posted by vauban
Do you share the CAA's assessment that Monarch, Ryanair, Thomas Cook are all now adhering to UK law in matters of the Regulation? (Because anyone reading these forums would struggle to come to that conclusion, I think.) Simply ticking a box to say "I do" really doesn't make it so.[/QUOTE]

Surely if the claimant can prove that the airlines have lied to the CAA & they haven't been following the law there will be some ramifications?

glentoran99

Star9272 wrote: »

Posted by vauban
Do you share the CAA's assessment that Monarch, Ryanair, Thomas Cook are all now adhering to UK law in matters of the Regulation? (Because anyone reading these forums would struggle to come to that conclusion, I think.) Simply ticking a box to say "I do" really doesn't make it so.

Surely if the claimant can prove that the airlines have lied to the CAA & they haven't been following the law there will be some ramifications?[/QUOTE]


The airlines have paid out for the regulation so they arent "lying"

GrimJam

Does this 'threat' mean it's time for people waiting for claims from these three airlines to request they reassess them? Or is it simply hot air in every respect?

I made a request to Wizz Air recently, and they refused based on the two-year 'rule', as the delay in question was in 2011. Shall I hold my breath a little longer?

111KAB

GrimJam .... bit of reading in these two links (from CAA) but you may wish to quote to Wizz >


http://www.caa.co.uk/application.aspx?catid=14&pagetype=65&appid=7&mode=detail&nid=2438

cmthephoenix

JPears wrote: »

Same old, same old from CAA.

That was my initial reaction too - it's not going to go anywhere.
However much to my surprise it has had an effect on Wizz Air.
3 years ago a WizzAir flight was cancelled resulting in a delay of 24 hours due to technical reasons. Much back and forth between Wizz Air they refused to honour the directive. I then asked CAA to investigate and after a year they ruled that WizzAir should pay, still nothing.


A couple of days ago I wrote to Wizz Air quoting the BBC article where they said they are complying with CAA. And lo and behold....


We write further regarding the above referenced matter.

It has been concluded that Passenger(s) under the above reservation reference is/are entitled to a 250 EUR compensation per passenger in this particular case. In order that the transfer of said compensation can be initiated, please let us know the following bank account details of yours:

• IBAN....


And I can confirm the 180 odd quid is now in my account


One thing I will say for WizzAir is that despite that I disagreed with their interpretations they always responded to my emails promptly. I accept technical problems can and do happen, my point is they either make extra aircraft available to allow for this or charge extra for their tickets to allow for claim backs (like Ryanair do)

leylo

So, Flybe czn't quite bring themselves to fully comply with EU261/2004. They have sent me the ema below today offering me a voucher but no mention of the fsct that I am entitled to a cash payment and don't have to accept a voucher at all. Whilst the voucher is for a graater amount than I would get in cash (€350 agsinst €250 cash) that's not the point and I think they are being somewhat naughty in doing it this way. I have written to them asking them to pay me in cash instead.....

'We are writing as promised following our final review of your claim.

Following our investigations we can confirm that you are entitled to compensation in accordance with EU 261/2004 following the disruption experienced. As a result Flybe would be pleased to offer you a voucher to the value of £300.00 / 350.00Euros (per person) for redemption against a future Flybe flight.

The voucher may be claimed and utilised via our dedicated team within the next 18 months from today’s date. Your journey must also have flown within this period. Our Vouchers Team may be contacted via email (vouchers@flybe.com) Monday to Friday. Bookings made via our Vouchers Team will be subject to our online rates found via Flybe.com

By accepting this offer with our Vouchers Team your claim is settled in full and final settlement of all claims, demands, actions and proceedings arising out of the flight described within your letter of claim.

Thank you for your patience whilst we have reviewed your claim and we hope to have another early opportunity to welcome you on board our services again soon.

Kind regards

Flybe'

NoviceAngel

All info about Vouchers can be found in the Thomas Cook thread and the Flybe thread.

GrimJam

cmthephoenix wrote: »

That was my initial reaction too
A couple of days ago I wrote to Wizz Air quoting the BBC article where they said they are complying with CAA. And lo and behold....


We write further regarding the above referenced matter.

It has been concluded that Passenger(s) under the above reservation reference is/are entitled to a 250 EUR compensation per passenger in this particular case. In order that the transfer of said compensation can be initiated, please let us know the following bank account details of yours:

• IBAN....


And I can confirm the 180 odd quid is now in my account

No such luck from my end after emailing Wizz referencing the CAA article. What's the BBC article you referenced? Any other advice for getting them to pay up?