How do you cancel SkyTV without speaking to a human being...

Niv

@Moneymaker - But SKY don't have a cancellations department?

I do sometimes think some people make life difficult for themselves

pen1

Here's the TV cancellation terms & conditions:

13. Notices
....
(c) Any notice you give us to end this Contract where you have a right to do so (other than where you are exercising your right to cancel during your cooling-off period for which see ‘Your Rights to Cancel Your Order’ section below) must be given by phone 03442 41 44 14 or by using our webchat service on Sky.com.
Notice given by these means will be processed immediately. You can also write to us
(Sky Subscribers Services Limited, PO Box 43, Livingston, West Lothian, EH54 7DD) or e-mail us via your My Sky account on http://contactus.sky.com.
Notice given by these means will not be effective until we have spoken to you and verified your account. We will acknowledge written requests by return letter or email and will contact you by phone to verify you as the account holder and process your cancellation. More information on how to cancel can be found at: http://help.sky.com/my-account/billing-and-subscription/remove-a-package-or-cancel-your-subscription.

http://www.sky.com/shop/__PDF/Sky_TV_Contract.pdf

The only methods of cancellation that result in immediate cancellation (according to Sky) are by telephoning or using webchat, as cancellations by letter or e-mail via "My Sky" won't be processed until Sky have verified the account by telephone.

Therefore, webchat is the only effective method of cancellation that avoids a telephone conversation!

macman

Niv wrote: »

@Moneymaker - But SKY don't have a cancellations department?

I do sometimes think some people make life difficult for themselves

They do-it's called retentions. Call CS, ask to cancel and you'll be put through to retentions.

marco806

You can cancel from within mysky. My cancellation period has always started from the date of my communication through mysky.

I have done this for the last 5 years.

They have then phoned me at some point within the cancellation period to negotiate my generous discount for the next 12 month period although on the latest occasion i had to do without sky for 2 weeks before 50 per cent off my tv and hd packages was secured.

Pincher

I have cancelled several times with Sky.


The first time was weird. It was like talking to a Policeman who thinks I was doing a crash for cash scam.


Subsequently, the cancellation was just giving a one month notice, and the Customer Service person just types it in. This is because Retentions will be calling you at least once to change your mind. So, cancelling by chat or whatever is futile, because Retention will call you later.

pen1

Pincher wrote: »

.... This is because Retentions will be calling you at least once to change your mind. So, cancelling by chat or whatever is futile, because Retention will call you later.

1. You don't have to answer it.
2. If you've unticked "Telephone" in "Marketing Preferences" ("My Sky"), then "Retentions" won't be calling!

Pincher

pen1 wrote: »

1. You don't have to answer it.
2. If you've unticked "Telephone" in "Marketing Preferences" ("My Sky"), then "Retentions" won't be calling!

Not answer? Even if I have Caller ID, how do I know the number is Sky Retention? I think you mean pick up, and then say I am cancelling anyway.


I always tick NO. It makes no difference. That's not just Sky.

Moneymaker

Niv wrote: »

@Moneymaker - But SKY don't have a cancellations department?

They don't have a "Customer Complaints" department either. The letters all go to the mail department.

pen1 wrote: »

The only methods of cancellation that result in immediate cancellation (according to Sky) are by telephoning or using webchat,

Not true. As I stated (above) I cancelled by letter. They didn't call me. They simply followed my instructions.

They can not legally refuse such instructions if you provide all relevant details and proof of identity. They certainly can't refuse if you enclose your viewing card!

pen1

It's good to see that you cancelled by letter, Moneymaker. Many apparently failed, as was widely reported by the Telegraph last year, and Sky consequently changed their terms & conditions, in order to emphasize that they wouldn't do so without subsequent verification by telephone.

I qualified my post by stating "according to Sky" and pointing to Sky's terms & conditions.

I have long believed, however, that Sky were rejecting forms of cancellation that were legally legitimate. Indeed, I argued it so forcibly that my correspondence was referred to Sky's Legal Team and I was ejected from their forum!

Moneymaker

pen1 wrote: »

Sky consequently changed their terms & conditions, in order to emphasize that they wouldn't do so without subsequent verification by telephone.

I wonder how that works with someone who is profoundly deaf?
It sounds like (excuse pun) discrimination.

In any case, I think it would go down like a ton of bricks in court if a customer had sent a cancellation letter with proof of ID.