MSE News: Anglian Water SoLow customer? It's axing the tariff meaning bill hikes

64148

My annual charge is set to increase by 30% this year and then the same it would seem for the next 2 years.
I agree with all of your comments and find they are a true account of AWA's actions.

Emgee

Ken68

Just received a letter from Anglian Water. The phase out period for Solow has been extended to March 2021.
"This means any change to your bill will now be smaller each year. On average, bills will increase by around £10 per year".


Thank you AW. Love every drop.

veryintrigued

Thanks Ken - great news!

misty_blue_2

Ken68 wrote: »

Just received a letter from Anglian Water. The phase out period for Solow has been extended to March 2021.
"This means any change to your bill will now be smaller each year. On average, bills will increase by around £10 per year".


Thank you AW. Love every drop.

Yes received same letter this morning
Thanks for posting ken

veryintrigued

Still no letter here - hope am not the only one.


Cardew is quiet ;-)

veryintrigued

I still haven't received a copy of this letter.

I'm minded to contact Anglian to ensure that my phase out period is extended too.

I wonder if anyone could supply a redacted copy of the letter please?

Ken68

Not sure how to do that Very. Give me an hour or two.

Ken68

The letter came from Anglia Water Customer Services, PO Box 10642,Harlow CM209HA.
Any questions ring 03457 919 155, and if you are registered with an override provider will cost 1p pm.

Mee

This seems to have passed me by. Just received my latest water bill and discovered the last two bills have included a service charge. I received no letter about the application of a service charge to my SoLow tarriff and feel angry at myself for not spotting the change and angry about the lack of notice. I use only 33m3 a year, but do not qualify for any benefits.

Ken68

Don't see, Mee, how you can prove you didn't receive notification.
Complain using the number I gave in post 119 and if they admit fault, you may be in line for compensation.