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SKY monthly fee increase - promised not to!!

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  • mikrt
    mikrt Posts: 225 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    For those interested......

    After a few phone calls, and a complaint letter, I got my money credited. :T
  • bubblegun
    bubblegun Posts: 210 Forumite
    What did you get credited?
    Did they disclose the increases for the next 4 years?

    The contract on the 5 year offers is/was only 1 year.
    They're trying to see if a long term decent discount of 20% or 33% will discourage customers from calling winback each year...
  • mikrt
    mikrt Posts: 225 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    Hi,

    I got a phone call during the week, and she told me they'd tracked down the call, and the operator did indeed tell me there would be no increase for 5 years.

    But, she wasn't prepared to honour it for 5 years, just the one year ending this July.

    She worked out all the increases that had been added on until July (£72) and credited my account with that amount. Not 100% perfect, but I was happy(ish) with that. I can shop around then to see what's best then.
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