eBay Private Seller stating "No Returns"

mrcol1000

The seller is at fault here. It may not be intentional but they have still made a mistake. They have said it is suitable for a range of items without first checking to ensure it actually is. Plenty of sellers have made mistakes like this. Some get away with it, some don't. It is up to the seller to ensure they accurately describe an item. Not the buyer to have to check the listing is accurate. I have also seen read posters on here blocking buyers for daring to check details, so you really can not win with some people.

As a business and personal seller, if I made this error then I would definitely accept a return, regardless of whether it was my own item or I was selling for profit. I really worry about some of the posters businesses on here if every time there is a problem they immediately assume the buyer is at fault.

OP have you actually contacted the seller yet? You may be worrying over whether to open a case or not for no reason. Contact the seller, point out the problem and then see what their response is. Then decide your next move.

Undervalued

mrcol1000 wrote: »

The seller is at fault here. It may not be intentional but they have still made a mistake. They have said it is suitable for a range of items without first checking to ensure it actually is. Plenty of sellers have made mistakes like this. Some get away with it, some don't. It is up to the seller to ensure they accurately describe an item. Not the buyer to have to check the listing is accurate. I have also seen read posters on here blocking buyers for daring to check details, so you really can not win with some people.

As a business and personal seller, if I made this error then I would definitely accept a return, regardless of whether it was my own item or I was selling for profit. I really worry about some of the posters businesses on here if every time there is a problem they immediately assume the buyer is at fault.

OP have you actually contacted the seller yet? You may be worrying over whether to open a case or not for no reason. Contact the seller, point out the problem and then see what their response is. Then decide your next move.

Thank you for that, I too wonder about the attitude displayed by some of the posters.

Had it been made clear that this item was only compatible with the very earliest models it would have drastically reduced its appeal. This is why the option of re-selling it myself doesn't appeal.

Yes, I could and should have checked in more detail. However, listing something as compatible with XXX when in fact it is only compatible with the very earliest models (perhaps 10% of the range) is in my view very poor.

Yes, I have contacted the seller who suggested I contact the UK importer which I have done. They have promised me an email response to confirm what they told me on the phone. When I have this I will directly ask the seller for a refund.

The point of this thread was simply to ask what backup, if any, I would get from eBay should I need it given that the seller listed the item as "no returns".

What I obviously don't want is to pay out say £5 for signed for return postage and end up without the item or a refund!

It may well be there will be no problem and, as I said earlier, I would be willing to absorb the postage costs both ways. However I do not feel I deserve to be any more out of pocket than that.

mrcol1000

Undervalued wrote: »

Thank you for that, I too wonder about the attitude displayed by some of the posters.

Had it been made clear that this item was only compatible with the very earliest models it would have drastically reduced its appeal. This is why the option of re-selling it myself doesn't appeal.

Yes, I could and should have checked in more detail. However, listing something as compatible with XXX when in fact it is only compatible with the very earliest models (perhaps 10% of the range) is in my view very poor.

Yes, I have contacted the seller who suggested I contact the UK importer which I have done. They have promised me an email response to confirm what they told me on the phone. When I have this I will directly ask the seller for a refund.

The point of this thread was simply to ask what backup, if any, I would get from eBay should I need it given that the seller listed the item as "no returns".

What I obviously don't want is to pay out say £5 for signed for return postage and end up without the item or a refund!

It may well be there will be no problem and, as I said earlier, I would be willing to absorb the postage costs both ways. However I do not feel I deserve to be any more out of pocket than that.

If the item is not as described, regardless of whether the seller intentionally or unintentionally described it wrong then they have to accept a return. It does not matter what they say in their listing.

If you open a case for not as described then Ebay should provide a tracked label and charge the seller for it. If you do not want to use that then My Hermes would provide fully tracked postage cheaper than Royal Mail. Unless it can go as a large letter when Royal Mail would probably be cheaper

glentoran99

Lots of people saying seller is on the wrong, I don't think that is the case or at least it can't be clear given the information posted

MysteryMe

There are also occasions when no one is at fault. It's just one of those things, you learn and move on with your life.


As a private buyer I have bought items of clothing which although accurately described measurements wise still did not fit me because of the cut of the garment. Did I start blaming the seller? No I did not, I either re sold or for one very cheap item just donated to the local charity shop.

anotheruser

Undervalued wrote: »

Had it been made clear that this item was only compatible with the very earliest models it would have drastically reduced its appeal.

But the seller did state this. The buyer just assumed it would be compatible with their later model as well.

We can all see the buyer is annoyed at their mistake, but you can't blame the seller for not listing every kind of detail. Even if they listed it as poorly as they did, the buyer still chose to buy it.

Brooker_Dave

Undervalued wrote: »

I'd be most grateful for any advice.

Ebay will bully the hapless seller into taking a return, and charge them for the sale they didn't make, even though it's not their fault you bought the wrong one.

But you really need to step up and decide if you're man enough to take responsibility for your own actions and not blame the hapless seller for not being bright enough to buy the right thing.

I myself would accept my own shortcomings and sell the item to get some money back, but that's just me.

barmonkey

Why the big secret as to what the item is ?

soolin

barmonkey wrote: »

Why the big secret as to what the item is ?

We always advise people not to say anything on here that might identify their account.

bartelbe

Brooker_Dave wrote: »

Ebay will bully the hapless seller into taking a return, and charge them for the sale they didn't make, even though it's not their fault you bought the wrong one.

But you really need to step up and decide if you're man enough to take responsibility for your own actions and not blame the hapless seller for not being bright enough to buy the right thing.

I myself would accept my own shortcomings and sell the item to get some money back, but that's just me.

If the seller described it as compatible with with xxx and it isn't, their problem. Next time they will be more careful about how they list things.