TalkTalk engineer charge

enfield_freddy

ok out of curiosity can you run a speed checker? , not the talk talk one , please run this:


http://www.thinkbroadband.com/speedtest.html


forget the postcode and supplier , just click run test ,


end result will show upload and download speed , just remember and post them

pvr

Download Speed 55.24 Mbps
Upload Speed 3.66 Mbps

I have never used this speed checker before. Why is it giving me a higher speed than the product I have? When doing speed test using wired I get 37.5 Mbps. I have copied below what I see when I log into my routers page via a web browser.
Downstream line rate (kbit/s):39998

JJ_Egan

Speed tests vary its a fact a lot depends upon the server they connect to and the congestion on the network .

iniltous

enfield_freddy wrote: »

well , remember that this is a NEW contract , and talk talk and BT are responsible for supplying and testing your line before supplying




when the engineer came did he (amongst other jobs) replace the ft panel on your master socket?


unless your house had fibre before (you) this would need doing ?


did they?

This isn't really true, as TT took advantage of the cheaper self install product , not the managed install, no one from OR goes to the end user address, if the end makes a mess of installing the equipment sent to them by their ISP and Openreach have to attend via a fault report, to put it right then it will be chargeable as it wasn't OR that caused the problem, that's why it would be useful to know who turned up, if it were OR it would because TT raised a fault report and OR attended.

It's possible that the OR engineer who did the connection in the fibre cab make a balls up and another OR engineer sorted the problem out, but why would they do anything at the end user house if they found a problem in the fibre cab, unless they were being thorough and checked that as well, if that was the case OR wouldn't charge as the fault was at the fibre cab .

if TT sent one of their own people then obviously OR won't be raising a charge to TT if the line was faulty before the changeover it's odd that the fault only became service affecting after the fibre changeover,
it's possible TT have their own people who they sent round if people doing self installs cannot get the service working, if this is the case any charge for the work would be by TT for TT and nothing to do with OR

enfield_freddy

my apologies , seems things have moved on since mine (talk talk) was installed last November.


in my case the modem was posted to me (unlike the BT install) , an engineer went to the street cabinet and did his wiring , then came to my house and changed the ft plate for a plate with 2 outlets.


even if it was a true self install , it is still a new contract , and BT have to supply a working line , this did not happen in this case .


people that don,t trust BT/talk talk , might actually think that BT mixed the wires in the cabinet , and the engineer simply swopped them to the correct ones in the OPs house

iniltous

enfield_freddy wrote: »

my apologies , seems things have moved on since mine (talk talk) was installed last November.


in my case the modem was posted to me (unlike the BT install) , an engineer went to the street cabinet and did his wiring , then came to my house and changed the ft plate for a plate with 2 outlets.


[/B]]even if it was a true self install , it is still a new contract , and BT have to supply a working line , this did not happen in this case .[/B]


people that don,t trust BT/talk talk , might actually think that BT mixed the wires in the cabinet , and the engineer simply swopped them to the correct ones in the OPs house

If there was a fault on what OR are responsible for, then obviously they shouldn't charge for fixing it, the OP is saying that TT are charging them, if that's because OR have raised a charge to TT , it would seem that the OR person has indicated that the problem was not on OR's kit but the end users kit supplied by TT, and given the problem started on the day of changeover it's not unreasonable to suspect the problem wasn't of OR's making,
the OP would be really unlucky if by a pure coincidence a fault developed on OR on the same day as the fibre changeover, and that OR fix the problem in the OR network but says it was with the end users kit, the OR engineer gets no bonus for mis representing where the problem was, it's possible they put the end user/TT problem right and upgraded OR kit at the same time

enfield_freddy

right , the OP did no more than unplugging there supplied modem for which the contact had finished , and plugging in the new item (new contract) , as the old contract had ceased and the equipment did not work on the new contract , is not there fault.


it is upto OR and talk talk to organise a working line for the new contract.


I suspect that wires were changed in the exchange or roadside box whilst the changeover was taking place , OR are blaiming talk talk and visa vera , the easiest way for them to solve the problem is to bill you.


I note that the OP says that the engineer on his "fix" visit changed the main BT box , this is there property , and fixing (changing the box) got the system working shows that it was faulty BT equipment.

iniltous

enfield_freddy wrote: »

right , the OP did no more than unplugging there supplied modem for which the contact had finished , and plugging in the new item (new contract) , as the old contract had ceased and the equipment did not work on the new contract , is not there fault.


it is upto OR and talk talk to organise a working line for the new contract.


I suspect that wires were changed in the exchange or roadside box whilst the changeover was taking place , OR are blaiming talk talk and visa vera , the easiest way for them to solve the problem is to bill you.


I note that the OP says that the engineer on his "fix" visit changed the main BT box , this is there property , and fixing (changing the box) got the system working shows that it was faulty BT equipment.

You and the OP may well be correct, but you would have to believe that on the very day of the changeover the master socket developed a fault, that presumably would have occurred even if the end user had never upgraded to fibre, or the socket was never the problem
perhaps a problem did occur on the changeover to fibre, and the OR engineer who fixed the problem outside (at the fibre cabinet probably) upgraded the end users master socket at the same time, as I said , if this was the case , then no charge should be raised,so if it was it should be challenged.
if somehow the master socket was damaged on the day of changeover and was changed to restore service, then if the damage wasn't fair wear n tear it's chargeable, your claim that between TT and BT have to deliver a working line because it's a new contract isn't true, only the fibre contract is new, not the line rental, even if TT choose to extend both for a new minimum term, and even on a brand new line, if OR kit is damaged and deemed to be user inflicted, it's charged for when fixed,
what you need to consider is that what TT ordered didn't include a visit to the end user address, if the fibre service never worked and a fault raised to get OR to visit the address, then it becomes possible that charges could BT raised depending on where the problem was, or where the OR guy said the problem was,
If OR have charged for something they shouldn't , then only TT can challenge it with OR, the OP needs to get TT to explain what the charge is for