Insurance claim stress!

Tombowman12

Im I entitled to copies of the witness statement??

Hastings are disputing the witness statement due to apparent "inconsistencies"

OnanTheBarbarian

Yeah no reason why not, ask AX for a copy of it.

Tombowman12

Awesome! Thanks for your help mate! You've been more helpful in 2 hours than AX have been in 2 months!!

fannyadams

ask for ALL the witness statements as I wouldn't mind betting his dad will have been in the store or crossing the road or in the vicinity and 'saw the whole thing' even though it looks like he's come along well after the event.
good luck and don't worry, I am sure the insurance will cover it (likely that the child is on the dad's insurance and that's why he called his dad).

rs65

Tombowman12 wrote: »

My vehicle is at my work (I do bodywork)

Tombowman12 wrote: »

Also, I'm not sure about A pillar damage. I haven't had the door off to have a proper look, you can't see much with the door on.

This is the main reason I went through insurance as I know this is a difficult job to repair

Has the work not been estimated yet?

Tombowman12

That's exactly what I'm thinking. It wouldn't surprise me at all as his dad is a nasty piece of work. He lives opposite my work mate and they've had some "altercations"

What can I do if this is the case?? How do I go about proving they're lying??

Tombowman12

rs65 wrote: »

Has the work not been estimated yet?

Yes, but some things aren't noticeable until the new panels are test fitted.

The door is wrecked and has been pushed into the wing. Hopefully the door has bent and the A pillar is fine, but we can't be sure until the door is stripped off the truck

Mav6215

Is there any damage to the other car and, if so, where?

If the damage is to his near-side wing, door, etc then it's likely that you opened the door as he was passing. But if the damage is to the front of the other car, typically the headlamp area, then the likely-hood is that your door was already open as he drew up.

If the latter then I'm surprised Hastings are disputing it especially with a witness statement confirming your version of events. Did you take pictures of the damaged areas?

I'm pretty certain that any statement made by the boy's father would not be counted as reliable as he would not be an independent witness.

I would get back to your insurer and insist they get on with the job you are paying them for.

Quentin

Mav6215 wrote: »

I would get back to your insurer and insist they get on with the job you are paying them for.

If you read the thread you will see this option is not open to the OP which is why he is using an AMC!

Quentin

Tombowman12 wrote: »

How do I go about proving they're lying??

You don't need to.


There are often different stories from each side.


You can leave the liability argument to be sorted by your claim handler and Hastings.


Keep the pressure on A Ex to get things moving (they have a vested interest in allowing it to rumble on!)