Tesco Mobile Voicemail Setup Problem

Silk

Will Dialler one allow you to dial 905 manually though ?


If so you could just add it as a speedial against Voicemail

macman

It defaults to 443 whether dialled manually, as a Contact, or via Speed Dial. I've tried programming 905 as a contact, then assigning that to the Speed Dial widget. Still goes to 443.
That is what is baffling me. If save 905 as a contact (say 'as Fred') it still changes to 443. But only with 905.
I could call Tesco Mobile support but I can't imagine they'll have a clue on this one. Motorola support maybe?

espresso

macman wrote: »

I have a Motorola Moto G 4G and have just switched from giffgaff to Tesco Mobile and ported the number. But I cannot access the TM voicemail. I have switched Voicemail on (2905), and change the voicemail default in Menu>Settings>Call Settings to 905. But when I dial Voicemail it wrongly dials 443 (the giffgaff voicemail number) which of course is not recognised. Even if I create a new contact and save 905 to it, or even dial 905 manually, it still dials 443!
Can anyone advise please? The phone was bought SIM-free.

macman wrote: »

It defaults to 443 whether dialled manually, as a Contact, or via Speed Dial. I've tried programming 905 as a contact, then assigning that to the Speed Dial widget. Still goes to 443.
That is what is baffling me. If save 905 as a contact (say 'as Fred') it still changes to 443. But only with 905.
I could call Tesco Mobile support but I can't imagine they'll have a clue on this one. Motorola support maybe?

You have associated 905 with voicemail when you changed the default in Menu>Settings>Call Settings to 905

Remove this and then dialling 905 should access your Tesco voicemail.

Silk

If you deactivate voicemail what happens if you dial 905 from Dialler One

macman

espresso: but surely associating 905 with Voicemail is what I want to do? Anyway, I tried removing 905 as the default dialler voicemail number, leaving it blank, and rebooted. Still dials 443.
Silk: deactivated voicemail using 2915, dialled 905 using Dialler One, still dials 443.

There was a post on the giffgaff forum from someone having the same issue with a Moto G, but in the opposite direction. They had a TM sourced mobile running on giffgaff and they couldn't change the voicemail from 905 to 443. But a slightly different issue, because they couldn't change the default voicemail number in Settings away from 905. I can enter any number I like, but it doesn't alter the dialler behaviour. It's as if the giffgaf SIM has written 443 into the firmware?
Maybe i should contact this person and suggest we swap handsets...?

espresso

macman wrote: »

espresso: but surely associating 905 with Voicemail is what I want to do? Anyway, I tried removing 905 as the default dialler voicemail number, leaving it blank, and rebooted. Still dials 443.
Silk: deactivated voicemail using 2915, dialled 905 using Dialler One, still dials 443.

Agreed, you would like to associate 905 with voicemail but it doesn't work as you have found out. I believe that the GiffGaff SIM has created a GiffGaff profile that can't be overridden by changing that setting option in the menu - perhaps a handset reset would clear the GiffGaff profile.

Try changing the voicemail setting to something else e.g. 666. then dialling 905 should work.

I have just tried a brand new EE SIM in a handset that was bought unlocked and has only ever previously had a Tesco contract SIM in it and the voicemail icon immediately connected to EE voicemail i.e. it picked up the voicemail number from the SIM.

macman

Tried changing the voicemail setting to a random number. Rebooted, still dials 443 when I manually dial 905. I can get that it locks the voicemail setting to 443, but if I create a Voicemail contact with the number 905 and name it Fred' or 'Freda', then how does it know that that is a voicemail number ,and dials what it thinks to be the correct one? Illogical...
I originally used Motorola Migrate to transfer settings over from the previous handset, so it could be an issue with that.

macman

Update: I contacted Motorola support by email and got a response today within about 3 hours. They stated that the phone locks to the voicemail number of the first SIM inserted (which in this case was giffgaff) and suggested clearing the cache data. I tried this twice (with SIM both in and out) but it didn't resolve the problem. I've emailed them again but suspect the only remaining option is a Factory Reset.
Rooting the phone is really not an option, as it's still got 9m warranty left on it.