Tesco Complaint

swingaloo

Beaky2009 wrote: »

Hi,
I have a problem with my last Tesco groceries online order. placed on the 26/02/15 and was wondering if anyone could help. When I checked the receipt I noticed that Tesco had not deducted any promotional savings I had qualified for. I promptly rang customer services to query it and I was told that the local store was at fault and that I would receive a phone call back to resolve the matter. Ten minutes later I received a phone call from the same customer service lady that I had previously spoke to. She informed me that the systems were down at my local store. She then asked me to go through my entire online shop to inform her of the discounts I should have received in order to obtain a refund. At this point I explained that I did not have the time or inclination to do so. As a result the lady became quite rude and said how was she meant to give a refund if I couldn't tell her what promotions I qualified for. I pointed out to her that she had my receipt and would be able to go online and check the promotions that I would be entitled to. As a result of her rudeness I ended the call by asking her to get a manager to call me. The discrepancy in money value is only £8.53 but I feel very annoyed at the response from Tesco plus I am still waiting for a manager to call. I am reluctant to phone again as I do not want to be upset again by rude Tesco employees. If anyone could give advice on what my next step should be I would very much appreciate it.[/QUOTE]



If I were you I would ring again and perhaps be a little more polite and not treat the person at the other end of the phone like an underling. From the tone of your post I would imagine that the Tecso employee would refer to you as the 'rude customer',

paulsad

Kettle? Pot? ... Anyone?

Takeaway_Addict

Beaky2009 wrote: »

Hi,
I have a problem with my last Tesco groceries online order. placed on the 26/02/15 and was wondering if anyone could help. When I checked the receipt I noticed that Tesco had not deducted any promotional savings I had qualified for. I promptly rang customer services to query it and I was told that the local store was at fault and that I would receive a phone call back to resolve the matter. Ten minutes later I received a phone call from the same customer service lady that I had previously spoke to. She informed me that the systems were down at my local store. She then asked me to go through my entire online shop to inform her of the discounts I should have received in order to obtain a refund. At this point I explained that I did not have the time or inclination to do so. As a result the lady became quite rude and said how was she meant to give a refund if I couldn't tell her what promotions I qualified for. I pointed out to her that she had my receipt and would be able to go online and check the promotions that I would be entitled to. As a result of her rudeness I ended the call by asking her to get a manager to call me. The discrepancy in money value is only £8.53 but I feel very annoyed at the response from Tesco plus I am still waiting for a manager to call. I am reluctant to phone again as I do not want to be upset again by rude Tesco employees. If anyone could give advice on what my next step should be I would very much appreciate it.

Sounds like there was only one rude person in your conversation and here's a hint, it wasn't the customer service lady

powerful_Rogue

Judging by your post, the only rude person was yourself.

As a result the lady became quite rude and said how was she meant to give a refund if I couldn't tell her what promotions I qualified for.

I do not want to be upset again by rude Tesco employees.

How on earth was the being rude?! How can one get upset by a simple question?!

By the way, it does amaze me that you didn't have the time to go through your receipt with Tesco to resolve this issue, but you did have time to come on here and write about it!

enfield_freddy

no1catman wrote: »

Yes, I agree with others here - call GHS back again - extremely unlikely you'll speak to the same person,
By all means mention, you spoke to someone earlier - but that you would like some resolution ..... then say about 'promotions' not accepted.
They are likely to ask which promotions (seems reasonable), to be able then to see that you should have qualified for or not.


Be aware though, if there are more than one GHS account at the address, codes are account specific. And GHS do get calls about BOGOF - 'but you've only ordered one!' 'well, yes, it's BOGOF' 'then you needed to order two'.

umm , no , BUY ONE GET ONE FREE , = order one , receive two

powerful_Rogue

enfield_freddy wrote: »

umm , no , BUY ONE GET ONE FREE , = order one , receive two

Not with Tesco. Order two and one gets discounted down to zero in price.

enfield_freddy

well they are wrong , I read that as if you buy 2 you will receive 4


it reads BUY one , not ORDER one to get another free

no1catman

With BOGOF - it's no different on-line or in-store.
What I mean by that is - if you were in the store and you saw an item that was BOGOF - I don't know about you, but I'd pick up two, go through the check-out and get charged for one.
I wouldn't just pick up one - get to the check-out, and expect the person to go racing around the shelves for the other one, she/he will just scan the one and charge for one - that's all that was picked up = all that was wanted!


And so with on-line - it's a 'virtual store' if you want two order two, and get charged for one.

enfield_freddy

true , but if the goods were behind the counter and you were being served , they would not just get one , they would return with 2 and say BOGOF


when you buy online you cannot pick the goods up and walk to the counter


in an automated system the invoice would charge you for one , but the picking list would say 2


Tesco:
but the muppets would rejoice in invoicing you for 2 and sending 4

no1catman

Look, I keep trying to tell you what happens....
But, if you really think you are right, then order it your way, and do tell us what happens.


The picking list is the list YOU order no changes, until the picker gets to the shelf - no stock and checks for substitutions option. If, there was a BOGOF and only one was ordered may think 'odd' but they can't change the order only the customer can do that - besides the customer may not have room for two.