Tesco Complaint

Poppie68

When you take BOGOF items to the till you hand over 2 items, they scan both then when the bill is totaled it automatically reduces one to zero pence/pound, online its the same principal select 2 and the price reduces to zero for one of the items at final checkout.

enfield_freddy

no1catman wrote: »

Look, I keep trying to tell you what happens....
But, if you really think you are right, then order it your way, and do tell us what happens.


The picking list is the list YOU order no changes, until the picker gets to the shelf - no stock and checks for substitutions option. If, there was a BOGOF and only one was ordered may think 'odd' but they can't change the order only the customer can do that - besides the customer may not have room for two.

no the picking list is converted into a list showing item location etc etc , so the poor guy/robot who walks around the warehouse is not run off his feet , when he returns with the goods they are invoiced , the automated system (just like the till example above) should alter the picking list to say 1 +1 , then the invoice machine should invoice accordingly


when I have worked in warehousing , and order picking , if for example there was a free gift , the order the customer placed just said qty 1 , but the picking sheet said 1 + free gift , that had to be collected from the next bin


seems that Tesco have there own stupid way of doing things

powerful_Rogue

Well Tesco make it perfectly clear when ordering. Firstly when putting it in your shopping basket.


And then again when you get to the checkout.

Gordon_Hose

This reminds me of the time I worked as the Duty Manager of a call centre. A customer was upset that she'd called 09 premium rate numbers for a service we provided, and insisted that the charges weren't clear enough on the website (they were!). She had insulted the call centre agent and was demanding to speak to a manager, so she was transferred to my desk where I took her call.

To appease the lady I agreed to provide a refund on this occasion as good will, provided she sent me copies of her phone bill (either via post or scanned and emailed) with the charges highlighted and any irrelevant /sensitive information covered up.

She refused point blank to do this, so I said she couldn't get a refund unless I could see exactly what she'd been charged for the calls. She hung up on me, and never did get her refund.

Sometimes, it's better not to be so stubborn.

flora48

Having had many an online order messed up at Tesco I can only say they are very quick to issue refunds. I always ring the number on the receipt that comes with the shopping, explain the problem and the refund is issued. You do need to know what is owed and a bit of time to explain. But hats off to Tesco in my experience.