Missing money from bank cash deposit

BookerTee

Archi_Bald wrote: »

But leaving aside that people are jumping to conclusions without knowing the facts: if a bank employee gets sacked for theft, there is no chance they'd get a job at another bank, or even in the financial sector, again.

What more facts would the OP ever get? Are you really saying its more believable the OP's daughter counted £270 when there was only £170!!

There would be no criminal charges involved and anything in a reference that stopped someone getting work would land the bank in court regardless of accuracy. I work in industry and you would be lucky to get any kind of reference at all from major companies for exactly this reason. So are you saying that banks unofficially blackleg people!? I am not saying its easy but suggesting they would never work again with cash is naive.

BookerTee

JuicyJesus wrote: »

Thefts at branch counters do occur and they are possibly the stupidest crimes one could commit, as everything is traceable and a difference is visible somewhere -

How is it traceable if the cashier types £170 and keeps the other £100? Its simply your word against theirs....

planteria

just to say that i have found cash deposits from machines to be short, so i never use them now. i would rather wait in the queue for the counter, and have it right.

BookerTee

McKneff wrote: »

what was your daughter doing while the cashier was actually counting the notes.


It is natural that the person handing over the money would be actually watching.
And also to look at the amount on the screen before putting the pin number in.


Something strange going on....

If you hand over £270, and watch the cashier count £270 and tell you 'thats done for you', why would you think anything was wrong? You never see her screen and its not on the card screen anyway. You take the receipt on good faith without looking at it because bank staff are so honest...

Goldiegirl

BookerTee wrote: »

If you hand over £270, and watch the cashier count £270 and tell you 'thats done for you', why would you think anything was wrong? You never see her screen and its not on the card screen anyway. You take the receipt on good faith without looking at it because bank staff are so honest...

But you should check the receipt just in case the cashier has made a mistake.

BookerTee

Goldiegirl wrote: »

But you should check the receipt just in case the cashier has made a mistake.

!!!I wasnt recommending you take a receipt on good faith, that was what she did!!!

PeacefulWaters

I once managed a cashier who was accused of a similar error. There was no evidence to support the customer's claim but the complaint was recorded and rejected.

A couple of months later a similar situation arose with a different customer. I approached the internal fraud people who advised me to record and reject the second complaint as there was no supporting evidence.

Then the third one came. Although a significant lack of proof existed, under advice from the same internal fraud people this customer was reimbursed.

The inevitable fourth case led to customer reimbursement for all the previous complaints too, the inevitable suspension, disciplinary and dismissal of the staff member.

The overwhelming majority of bank cashiers are honest. The occasional mistake can be made. Very rarely you will get a bad egg. They usually have an extreme set of personal circumstances that have conspired against them and they're usually at their worst just before pay day (what date of the month did this happen?).

Your daughter should complain in writing. The complaint should highlight the initial reluctance to issue a receipt. I find this odd on the part of the cashier (but it's years since I've worked in a bank branch).

The complaint may well get rejected. But it's on file and the bank concerned will have a record that could, eventually, help other customers.

Westie983

When was the transaction done and which bank are we talking about as I work in a bank and you have too agree the amount on the Chip and pin device by pressing enter when making any kind of deposit or withdrawal so had your daughter have not seen the discrepancy on the screen in regard to a cashier balancing and a receipt confirming the same amount is very difficult to prove otherwise

Every bank has CCTV recording behind the counter but may not show that particular cashier counting out cash but I would query again the CCTV has actually been viewed most cashiers with this issue would've had £100 over so would've been recorded as a cash error in the recording book..

agrinnall

I asked the OP whether the receipt was hand written or computer generated but that has never been answered. I think it's a key question, my experience for a good few years now is that when paying anything over the counter a receipt is generated automatically, but that may not be the case at the bank in question (it would also be useful to identify which bank it is to save us having to play guessing games).

SnowTiger

stclair wrote: »

david39 wrote: »

At Lloyd's you only have to put your card into the machine. You don't put your pin number in. The card is used to identify the correct account.

That's the same process for RBS / NatWest.

That's not what happens in the Natwest branch I use:

• hand a wad of cash to cashier;
  
• put card in to machine;
  
• enter PIN;
  
• confirm amount paided in;
  
• hit ENTER;
  
• remove card.

They always ask if I want a receipt. I always so no.

Did OP mention which bank it was? Perhaps I missed it.