Missing money from bank cash deposit

BookerTee

choccyness wrote: »

Thank you all for your quick replies, just to answer some of your questions. My daughter counted it at her flat, she had £275 gifted money; she took £5 for a bottle of water, sandwich etc and folded the other £270 and put it in her purse. She went staright to the bank, which is about 5 mins from her flat. She handed to the cashier who asked her how much was there. My daughter told her £270. The cashier counted the money and told my daughter that it was all done and to remove her card from the card reader. My daughter stood at the counter expecting the cashier to hand a receipt/acknowledge my daughter/ say thank you but the woman initially ignored her. She then looked up and asked "do you want a receipt". my daughter said yes, took the receipt and put it in her purse. My daughter is always so good with her money and knows to the penny how much she has in her account. She has always worked from age 14 and currently has 2 jobs as well as being at uni, I know she would not have spent it as it was her 21st birthday money which she was saving to but something special with.

In all probability the cashier took the £270, counted £270 but entered £170 and palmed the rest. She clearly wasnt intending to give any kind of receipt! but when pushed, wrote one for £170. Ask your daughter if she folded it in half before giving it to her. Unfortunately your daughter assumed she was honest and put the receipt in her purse without looking at it, big mistake.
I would definitely report the theft to the bank and request a copy of the CCTV. I believe you are entitled to copies of recordings from CCTV that you appear in. Its a long shot but it might be possible to see the cashier count the £270. It will also let the bank know you are serious about your claim of theft. I doubt there is much chance you will get the money back but she might end up loosing her job after enough complaints!
However she will be quietly sacked and probably move to another bank/building society/company handling money to carry on steeling! I wouldnt be surprised if she hasnt already worked at several...

These kind of people are rare but they are out there, as we ALL know.

She should take it as a good lesson not to trust anyone 100% with her money/financial interests!

colsten wrote: »

What's all this with paying-in slips/books, listing denominations? Get a receipt, check the receipt has the right number on it. Job done.

She is 21 and didnt expect bank staff to be thieves, it must be very satisfying to be so wise after the event.

P.S Dont accept for a second the bank have looked at any CCTV, demand a copy!

Archi_Bald

BookerTee wrote: »

In all probability the cashier took the £270, counted £270 but entered £170 and palmed the rest. She clearly wasnt intending to give any kind of receipt! but when pushed, wrote one for £170. Ask your daughter if she folded it in half before giving it to her. Unfortunately your daughter assume she was honest and put the receipt in her purse without looking at it, big mistake.
I would definitely report the theft to the bank and request a copy of the CCTV. I believe you are entitled to copies of recordings from CCTV that you appear in. Its a long shot but it might be possible to see the cashier count the £270. It will also let the bank know you are serious about your claim of theft. I doubt there is much chance you will get the money back but she might end up loosing her job after enough complaints!
However she will be quietly sacked and probably move to another bank/building society/company handling money to carry on steeling! I wouldnt be surprised if she hasnt already worked at several...

These kind of people are rare but they are out there, as we ALL know.

She should take it as a good lesson not to trust anyone 100% with her money/financial interests!



She is 21 and didnt expect bank staff to be thieves, it must be very satisfying to be so wise after the event.

GOSH, where to start. There is so much wrong with your post.

None of us knows enough to make statements about the cashier's "clear intentions", to conclude it was theft etc etc.

But leaving aside that people are jumping to conclusions without knowing the facts: if a bank employee gets sacked for theft, there is no chance they'd get a job at another bank, or even in the financial sector, again.

McKneff

what was your daughter doing while the cashier was actually counting the notes.


It is natural that the person handing over the money would be actually watching.
And also to look at the amount on the screen before putting the pin number in.


Something strange going on....

st999

pin number

its not a pin number.

mgdavid

colsten wrote: »

What's all this with paying-in slips/books, listing denominations? Get a receipt, check the receipt has the right number on it. Job done.

and what if the receipt has the 'wrong' number on it? The evidence has gone, the cash has been put away, it's still your word against the cashier's.

david39

At Lloyd's you only have to put your card into the machine. You don't put your pin number in. The card is used to identify the correct account.

lovinituk

Its a bit pointless those saying the cashier would be dumb to try and steal it when at least 2 people on here have first hand experience of it actually happening for real! Opinions are great but don't hold much weight against real facts. Its only the dumb ones that get caught remember!

stclair

david39 wrote: »

At Lloyd's you only have to put your card into the machine. You don't put your pin number in. The card is used to identify the correct account.

That's the same process for RBS / NatWest.

JuicyJesus

Thefts at branch counters do occur and they are possibly the stupidest crimes one could commit, as everything is traceable and a difference is visible somewhere - either an imbalance in the till or in complaining customers. Whether this is one, I can't say, however I would say that a member of staff shouting at their manager in view of the public is an exceptionally odd circumstance in what is overall a very professional industry and that aspect of the story surprised me.

I would echo those suggesting a formal complaint in writing to the bank's head office (not to the branch), as in all such cases, as if there is a pattern of customers' deposits being shorted without their consent then there will be a trail of them.

EarthBoy

stclair wrote: »

That's the same process for RBS / NatWest.

And for Halifax.