Missing money from bank cash deposit

meer53

norm_ wrote: »

I don't believe the cashier would steal it, not at all worth risking their job/criminal conviction. Where was the money kept prior to going to the bank? That's the most likely place it got stolen/lost/misspent.

I disagree, there are stories all the time about bank staff stealing in one way or another. It is quite possible that it was stolen but unfortunately there is little evidence of this at the moment so the OP's daughter will need to try whatever she can to get the money back. I would be asking why the CCTV didn't show the cashier ? Surely they should all be recorded ? Why couldn't they see this particular cashier count the cash ? Does sound dodgy to me.

choccyness

Thank you all for your quick replies, just to answer some of your questions. My daughter counted it at her flat, she had £275 gifted money; she took £5 for a bottle of water, sandwich etc and folded the other £270 and put it in her purse. She went staright to the bank, which is about 5 mins from her flat. She handed to the cashier who asked her how much was there. My daughter told her £270. The cashier counted the money and told my daughter that it was all done and to remove her card from the card reader. My daughter stood at the counter expecting the cashier to hand a receipt/acknowledge my daughter/ say thank you but the woman initially ignored her. She then looked up and asked "do you want a receipt". my daughter said yes, took the receipt and put it in her purse. My daughter is always so good with her money and knows to the penny how much she has in her account. She has always worked from age 14 and currently has 2 jobs as well as being at uni, I know she would not have spent it as it was her 21st birthday money which she was saving to but something special with.

Goldiegirl

meer53 wrote: »

I disagree, there are stories all the time about bank staff stealing in one way or another. It is quite possible that it was stolen but unfortunately there is little evidence of this at the moment so the OP's daughter will need to try whatever she can to get the money back. I would be asking why the CCTV didn't show the cashier ? Surely they should all be recorded ? Why couldn't they see this particular cashier count the cash ? Does sound dodgy to me.

There's stories all the time....... But most of them are just stories.

In 38 years of working for banks and building societies, the amount of genuine thefts by my colleagues are in single figures, and all of those were uncovered by other colleagues, not customers.

I think the cashier would be a very dumb criminal if she was trying to steal in the plain sight of a customer

mgdavid

Sympathetic (but not helpful, sorry) - this is why I lament the passing of Paying In books / slips, where you wrote down exactly the composition of the cash, so many 20s, so many 10s etc, and the cashier would count and tick off each line. Virtually impossible to !!!! it up or pull a fast one using this method.

alanq

mgdavid wrote: »

this is why I lament the passing of Paying In books / slips, where you wrote down exactly the composition of the cash, so many 20s, so many 10s etc, and the cashier would count and tick off each line.

I still use a paying in book at Natwest counter.

stclair

At RBS / NatWest they also ask you to enter your card into the reader and ask you to press enter to confirm the amount.

JKSandy

Lodge a complaint.


The only way to get that £100 back is if the bank makes a goodwill gesture, however this will be unlikely as this will appear as if they are acknowledging a member of their staff stole it.

lee111s

At my HSBC branch ( I'm with First Direct) they still make me fill out a paying in form and they're strict in that they won't accept it unless you write how much you're depositing. One cashier even requests that you specify the number of different denominations that you're depositing.

Always thought it was a faff on but I guess it helps to avoid situations such as this.

colsten

What's all this with paying-in slips/books, listing denominations? Get a receipt, check the receipt has the right number on it. Job done.

msallen

lovinituk wrote: »

Although it was a while a go, nothing has really changed with the way cashiers take and handle cash. Unless you have individual CCTV looking right down on each cashiers working area then it can be difficult to prove any mishandling and wrong doing.

Most banks in the UK are still quite "old fashioned" in this respect yes, but I work in automatic cash management and we have banks from all over the world (except the UK!) as customers. The UK will have to catch up soon, and when they do it will become far far harder for a teller to be able to "skim" money. I suspect one of the reasons why the UK has been slow to adopt the technology is because there is a lower rate of teller fraud here.