where do i stand...

bobbysixkiller · 1 March 2015 at 5:07PM

The phone is a nexus 6 and comes with a fast charger. That is the one charger used on it. So either phone or charger faulty and no not used since burn happened.

Emailed the CEO and been on twitter trying to hit them up that way.

I will call again on Monday and moto direct

Discodave · 2 March 2015 at 8:25AM

kittykat17 wrote: »

Samsung give a 24 month warranty on their handsets. Assuming the Note 3 was new when you got it you should call Samsung if Voda won't do anything. This is definitely covered under the manufacturer's warranty so don't be fobbed off.

Does this also apply to mobiles with a cracked screen, or would that be my own fault? Would they replace it FOC?

Rusty! · 2 March 2015 at 9:04AM

No, it's a warranty, not insurance.

bobbysixkiller · 2 March 2015 at 4:18PM

cut off a further two times today, total phone time 1 hour 40 mins, still no one helping me. emailed the ceo again and ranting on twitter - this is shocking!

DoaM · 2 March 2015 at 4:22PM

Regardless of how good it may make you feel (at the time), ranting won't help. Keep any communications with them clear, concise and civil ... you catch more flies with honey than with vinegar.