And this is why you should ALWAYS check your receipt...

tomtontom

The most concerning thing to me is the reaction of the partner. Mental health problems or not, kicking off at you like that is not acceptable, and making excuses for it puts you on a slippery slope.

Please take care of yourself OP, before things escalate out of your control.

dodger1

hieveryone wrote: »

If my bill came to £177 when I wasn't expecting anything like that, I wouldn't really care about holding anyone up behind me, to be honest.
I would politely apologise and explain that something was amiss with my bill - no big deal.

I prefer the customer services route. If I think the bill is too high I look through it after paying and on the extremely rare occasion it's been wrong they have fixed it probably a lot quicker than the cashier could have done.

puppet1984

Also as someone else has said if this was tesco, pay then go customer services, then you get double the difference.
You wouldn't if you queried at till.

Mrs_Ryan

Thank you for your concern tomtontom, but Im okay. It was nothing more than a raised voice and an angry exclamation- which I would class as him 'kicking off' I worked in mental health for years and I've cared for him for years- I know his triggers and how to calm him down. It purely is his condition talking and he calmed down fairly quickly once I resolved it.

Mav6215

I keep an eye on the amount displayed as each item is scanned and if I'm not happy then I question it at that point so that mistakes can be corrected before I pay. It does take a little longer to pack the items but it does save having to get refunds.

szam_

ShadowPuma wrote: »

Unless she has a managers override code and would have corrected it later - but it still would have shown up on reports and been questioned.

Its possible that she was trying to check that she hadn't double scanned something and managed to hit an odd combination of things that put in a manual scan by mistake but its best that the customer services know so they can check and sort it out and confirm nothing weird is going on.

Seen it before when I used to investigate till discrepancies. It's often not notices UNLESS it's a common occurrence, as supervisors or managers are generally meant to be 'trusted' people, and this may in fact be a person who does the cashing up. One shop perhaps that was voided that day isn't unreasonable.

I must say though, I've never come across a cashier clever enough to get away with it, yet, and it'd be stupid for anyone to attempt in a larger supermarket environment.

In this instance, and it sounds like the reduced fruit was put through around the time the mid-transaction receipt was printed (the function they use should a till become faulty or they need to switch it over for whatever reason) - the price was overridden to much larger amount (reduced items have pre pricing on them so you don't have to manually enter the amount, they should not be overridden), that way the cashier can claim after the shop that she rectified this after payment was made. They have an ID or some sort of identifier for this transaction now, they could technically use this as "evidence" it was overcharged and may claim they printed this for proof, when in fact it was for personal use later on. This is, however, under the assumption the shopper won't catch them in the act.

Theoretically, a cashier will count on you making the payment in cash as this is easier to get away with, but you could explain that you took the payment by card and refunded cash, doing a refund later on and claiming it was sorted at the till, however if the cashier is desperate for money they won't care and risk getting caught, and they almost always will get caught. I have worked at Asda and on the tills (albeit years ago), some just don't care, will swipe the money and never come back. I know of someone who did that anyway.

In this case though, there is one factor in that the cashier will only target people with a large shop - in my experience, anything over £100 generally is a large shop so those customers are less likely to keep count of how much they have in the trolley and less likely to question the total amount. The fatal mistake the cashier made was marking up the fruit by so much, she may well have been more successful adding £10 here and there to transactions across a day, but this will flag up a warning if multiple refunds are processed.

This is all speculation however, it could have been an honest mistake, but when I was at Asda, you should not under any circumstances have the till open during a transaction (i.e. to put a receipt in) unless a supervisor/manager is present to do a cash exchange, top up, or midday report. Storing mid-scanning receipts is generally unheard of and I've never seen it to this day in any supermarket.

I used to investigate various scams from cashiers suspected of pocketing some extra cash, across a few companies. It's not as inventive as it sounds and is quite easy to come up with these sorts of tricks when you know the system and end of day processes. Fortunately it's very easy to track down once spotted from a technical aspect of it.

Mrs_Ryan

Thank you szam_ that's very interesting to read.
I mentioned to the lady working on customer service that I used to do a similar job- cashier at M&S food hall. When I was training we were shown a video about what happened if you got caught up to no good and the possible ways that fraud could occur. I just so happened to see her pocket the receipt but as you say szam_ they would count on the customer not spotting this or not questioning it. I did question it as I knew from my time at M&S that you didn't put anything in your pocket (we were allowed to make odd notes on spare bits of till roll like if something needed refilling or something but certainly not used till roll)
Usually OH would have paid cash for the shop- he's strictly a cash man. However both cash machines were out of order that day so he had to use his Connect card instead. We also had 91 items on the receipt so again yes- a very large shop and my friend said the same thing. Luckily like I say- it was spotted quickly and the lady on Customer Service went straight away and hauled her off the till while her colleague refunded the card.