New (man) to Claiming from the CSA

::OMG::

enemes wrote: »

... have progressed to "better" times.

I don't think I have ever come across the words "progressed" and "better" in the same sentence before, regarding the CSA, that must be a first!!

Mr_Green_Genes

::OMG:: wrote: »

I don't think I have ever come across the words "progressed" and "better" in the same sentence before, regarding the CSA, that must be a first!!

:D

I got to better times by being somewhat obsessed that the inhuman creatures at Plymouth CSAC weren't going to get the better of me. I badgered them, regularly demanded my DPA material, reported them to the police, my MP and ultimately the Ombudsman. I didn't let them get away with any of their lies and kept on at them until they did what they should have done 2 years before, i.e. their jobs.

That's why I have such a low opinion of them, they caused me to waste so much time and energy just getting them to do what they were being paid to do anyway.

STV128w

Hi

It seems to be very commonplace for the CSA to 'lose' applications. In my case they have claimed to be 'unable' to process the application as their computer won't accept my post code (it had no problem when they were claiming from me when my son lived with the Ex) but if I lodge a complaint (which they are not allowed to advise me to do but throw enough hints out to lodge one)they can then do it manually. Now does this samck of shift the workload into another box that doesn't get included in Government statistics?

Thats the story I got 4 months ago so I chased it up and guess what? They couldn't find me on their system but even so the nice lady - not - (Christine Mann Hull CSA) would do it manually for me as she said the first applications refusal excuse was rubbish. A few days later she rings me back and tells me they can't process my application as the computer blah di blah. Same rubbish as before - a well practised line I thought. So I asked her what the problem was and how come the CSA were quick enough to find me and still send me bills for a child who NOW LIVES WITH ME but they can't process an application. Well - she got very high n mighty acusing me of a) Being nasty to her and b) Clearly revelling in winding women up - I only asked her what was going to be done with the almost 5 months of lost payments due to their errors. I basically got the tough titty line and I guess I've gone rightto the bottom of the pile. She did state though that she has had a considerable number of these situations - makes you wonder what the total is nationwide.

I strongly suspect that CSA staffers have been told to process nothing new and make it as awkward as possible and the applicants will go away in time. Where required even start an argument and throw out some allegations so they can drop your application on the grounds of 'We do not tolerate abuse from claimants'. IT'S ALL GOVERNMENT SPIN to show a reduction in the figures and claim to be on top of the backlog. And who do you complain to? Who is going to bring this SCAM to the attention of EVERYONE as that is the only way this is going to get cleaned up. We are ALL paying the costs for the CSA to sit on their !!!!!! doing nothing but binning applications. I could teach a stuffed dog to do that,

They will (now) only (as if) process an application if you make a complaint - which incidentally they are not allowed to advise you on doing but it's the only way you might go forward - but they put the complaint in on your behalf - OH REALLY. Its all balls. The Government made it a criminal offense for the non resident not to pay child support - and here's the CSA is deliberately encouraging and facilitating Criminal Acts simply by not processing applications.

FINALLY: Until they can load an application into their system then there is no start date on your application - it doesn't exist. The start date on the application should be from the date the CSA recieves the application - any delay is abetting a criminal act and as such someone should be arrested. They'd be quick enough to do it if it were Council Tax or a Speeding Ticket.
Write to Anne Widdacombe, Ulrika, Richard & Judy, Vanessa Feltz, Philip and Fern and anyone with a column who might rattle some cages.

Mr_Green_Genes

STV128w - your problem actually is a system fault. If you were the NRP and have now switched to being the PWC, for some reason CS2 is simply incapable of starting the new case - the "explanation" that the computer couldn't recognise your post code is just an excuse, not the reason. It happened to me about 4 years ago and clearly nothing has changed in the meantime.

By all means write to all those people (I recognised some names, I presume they're all people who have television programmes and/or newspaper columns) but, frankly I don't think it'll make any difference.

Do you have any proof that you made a claim in the first place? If you don't, write to them asking for all your DPA information, because that may show up a manual recording of them receiving something - in my case, they sent me proof that they'd received an email.

The case starts shortly after they send out the MEF which as you rightly say won't happen until it gets onto the computer. That means that the NRP won't start paying until then. However, since the reason the case hasn't started is that they haven't done their job, they will have to pay you the "missing" maintenance themselves. It doesn't matter that it's "a computer error", it still counts as maladministration.

So, get your information, and write a letter of complaint to the Chief Executive and send a copy to your MP. Give the CE about 10 days to send a reply ( a proper one, not just their usual "We have received your letter and will respond in due course" rubbish) and if, or more likely when they don't reply, write to your MP again pointing out that they are ignoring you.

Like I posted before, don't let them get away with anything. In private, they'll hate you but if you keep your MP on side, they'll have to deal with you properly, which they really hate!

Go for them.

::OMG::

STV128w wrote: »

.
Write to Anne Widdacombe, Ulrika, Richard & Judy, Vanessa Feltz, Philip and Fern and anyone with a column who might rattle some cages.

Nah ... like Mr Green Genes, write to your MP. Better than that, go to his/her office and speak to someone there. OK, you wont get to meet/see/spit at your MP, but the admin staff do have a direct-MPs-only line to the CSA.

I have heard it time and time again from others, it IS the only way of getting things done. Don't meddle with middle men, go straight for the (its Halloween) jugular, and the MPs are the only ones who seem to have the "power".

Sensemaya

::OMG:: wrote: »

OK, you wont get to meet/see/spit at your MP, but the admin staff do have a direct-MPs-only line to the CSA.

I can think of a similar word to spit beginning sH

:rotfl::j

Don't meddle with middle men, go straight for the (its Halloween) jugular, and the MPs are the only ones who seem to have the "power".

Sometimes their mighty powers eludes them with the CSA and then you have to get a solicitor. But given there are only about two or three solicitors in the country that can deal effectively with the CSA....

mutley74

i always try to ask the csa to give me in writing any details they have set officially e.g the date of liability with the NRP.
I keep ring the csa each week since i have been made the PWC..result they are finally sending out an officer to chase up the NRP who has been ignoring the letters and phone calls from the csa! Lets see if i get a result!

enemes

Thanks atpug. Yeah, I have been doing the same. I was fortunate enough to keep a log right from day one. I sent it to them (via my MP) and they jumped. They said I would get compensation for the length of time I have had to wait, but can't come to a figure yet until they have assessed my ex-wife, which needless to say is taking forever.

Having said that, the delays are more to do with her being "non-compliant" than the CSA. I seem to have struck it lucky, as I too am dealing with Falkirk, and I get a call every week from CRO there to keep me informed.

enemes

Just as a notice of dis-belief ....

A while back the CSA said they would keep me informed on a weekly basis as to how my application was going.

Lo and behold ... I wasn't in yesterday when they would have normally have phoned me ( every Friday as it happens), but what do I get in my mail today ... A letter from them, saying that they phoned yesterday and were "regretful" that I wasn't able to take their call.

Wow ... are these guys busting a gut, or what? Is it hust me, or is this normal dilegince played by them?

I'm astounded ... I might even get to like them ... but needless to say, still not a penny from them or the ex! But nonetheless, impressed!!!! :rotfl:

enemes

For those of you who have been kindly following this thread, a wee question to clarify things in my head.

The complaints resolution officer called me today, to say that an assessment has been made on my ex's earnings. But 1/7 th would be deducted because of her children who still live with her ( children from a previoius marriage).

However, both have left school, one is at uni, and the other is at the local college, but both are at home.

So, presumably, the seventh is being taken into account, because of one child still at home ... so why not 2/7ths ( for both of them).

I'm not comnplaining, because obviously it is in my interest as I am getting more as the PWC ... but it does seem odd, and it makes me uneasy.

Any suggestions?