New (man) to Claiming from the CSA

aMeLia'S~MuMMY

yes i agree, email is the best way

good luck
:A

enemes

Thanks again aMeLia'S~MuMMY

I have just done that from there site. Apparently I will have to wait ten days for word back from them. Would be as well walking there and handing them my complaint by hand. Will let you know when/if I hear from them.

enemes

Can't believe it ... wrote in my complaint at the weekend from the CSA site ... and they phoned me back today - needless to say I wasn't in! Have to wait for tomorrow to call them back.

Someone left me a message, saying that she had my complaint in front of her and wanted to talk about it ... can't wait.

There is hope after all ...

aMeLia'S~MuMMY

enemes wrote: »

Can't believe it ... wrote in my complaint at the weekend from the CSA site ... and they phoned me back today - needless to say I wasn't in! Have to wait for tomorrow to call them back.

Someone left me a message, saying that she had my complaint in front of her and wanted to talk about it ... can't wait.

There is hope after all ...

Did you have any joy today?
:A

enemes

Hi

I phoned them up, and it turns out that it was the woman I have been dealing with all along to say that the complaint has been left on her desk. All she could advise me was to write in again, but be more forcefull!! Going round in circles, by the looks of it. Will post back when I get something more concrete ... huh, likely!!

enemes

Hi again

Since I emailed to CSA ten days ago, ehen the form on the website stated that I would get a response within ten days, does the fact that the woman who I have been dealing with - and advised me to make the complaint - phoned me to say that she had recieved the email, count as a "response"?

Should I have been expecting acknowledgement in writing or an email from them? What is the normal procedure here?

kelloggs36

They normally acknowledge the complaint first and tell you what the aim is in terms of timescale to get it sorted out.

mutley74

enemes wrote: »

Hi Everyone

My first post here, and hopefully you will all be as helpful as ever!

I have just started the process of claiming from my childrens' mother through the CSA. Already I am having problems, firstly because I am a man, it seems and secondly, because they claim to have lost my application.

So, my first question is : How bad is it really? ... and is there any hope for me at all?

I have gone two years without receiving a penny from their mother, and despite my application going in five months ago, I have yet to receive any word of acknowledgement from the CSA.

Is that normal?

Hopefully, you wise ones will be able to assure me that it will all be rosy in the end ... won't you?

Hi there i presume you are a father with full residence status collecting teh child benefit. I am a full time resident parent since earlier this year, when my ex handed over full residency to me!
Anyway i have placed my csa claim since March and i am still waiting to hear what they doing. I have been passed around 3 departments around the UK and each time a different case worker. Each time i call they have the incorrect contact details for me and her which differ when i call the complaints dept at Falkirk. i have provided all my ex's work details, NI No etc but they say they are still processing the claim. So hang in and i am sure it will happen eventually. Any advice give on this board will be very greatfully read by me too!

thanks.

mutley74

kelloggs36 wrote: »

Yes the mef is the form they send to your wife asking for her details. I would send in another, clearly marking it a duplicate and do it by recorded delivery. Old and migrating cases are CS1 cases (the old rules which ceased for new applications after March 2003) which migrate over to the new system. As yours is a new application it won't affect you in any way.

Hi Kelloggs36 where can one get the MEF form?
Previously i filled in the online claim form but still waiting 5mths on. I have no idea why they are taking so long.

thanks

kelloggs36

Ring the helpline on 08457 133 133. They should even be able to tell you if there is a claim pack outstanding.