What happens if I refuse a return?

princesse_sarah_x

Basically I sold an item of clothing 2 weeks ago, just received a return request stating it doesn't fit, I did say I estimate it would fit the size I stated but I also listed the measurements and said please refer to these before bidding. What happens if I reject it? Will ebay just force the return? I feel I accurately described the item and I get the vibe they've just changed their mind (I'm a private seller)

sham63

Someone asked the same thing last week, here's the link which should tell you all you need to know!


https://forums.moneysavingexpert.com/discussion/5180716

mrcol1000

Sometimes it is easier just to accept a return. They could open a case and force a return (for which you will be charged return postage), they could leave you negative feedback, they could just accept it and not leave you feedback.

Personally I just accept the return, block the buyer and re-sell it. Its your choice though.

For future reference I have found ASOS to be the most accurate for working out sizes based on bust measurements.

http://www.asos.com/infopages/SizeGuide/pgesizechart.aspx

forgotmyname

Several similar threads recently, If you dont accept a return they open a not as described case or item is faulty and then they still get to return it whether you like it or not.

Then you risk them leaving negative feedback also.

ess0two

Ebay is more like a catalogue now,if you don't like it or it don't fit just return it.

princesse_sarah_x

Thanks for your responses. ess0two I agree, if you're a business seller I think you have to accept returns but its not my fault as I accurately put the measurements. Absolutely ridiculous that they can just force a return, I can't believe they can then open a case once a return request is closed!

soolin

princesse_sarah_x wrote: »

Thanks for your responses. ess0two I agree, if you're a business seller I think you have to accept returns but its not my fault as I accurately put the measurements. Absolutely ridiculous that they can just force a return, I can't believe they can then open a case once a return request is closed!

Ah, have they actually opened a basic returns request then formally in ebay?

If so when you read the options it gives you the option to decline, if you decline they cannot then go on to open a SNAD case. You do risk poor feedback though.

pinkteapot

Read my recent thread:
https://forums.moneysavingexpert.com/discussion/5173215

Our experience was an eye-opener! eBay is completely weighted towards the buyer. We were forced to accept a return, and pay the return postage. So we'd paid out for eBay fees, outward postage (as we had to refund the full amount the buyer had paid inc. P&P) and return postage.

Our buyer claimed from the start that the item was not as described. Your situation is different because "doesn't fit" is not the same as "not as described". But if they change their tune and start an "item not as described case", eBay will probably still ignore the earlier messages between you that show this isn't the case. :mad:

princesse_sarah_x

Soolin, yes they did, I didn't realise that would happen I thought they could open both so I think I'll just take the hit, thank you for letting me know!

And pinkteapot, I did read your thread when you posted it...it did sound like a dealer trying to profit and when they realised they couldn't they made their excuses, not fair at all

bartelbe

To be fair to ebay, without a cast iron guarantee of being able to return, there would be far fewer buyers.

I have been sold faulty items, and sent an incorrect part, despite emailing the seller to check. Ebay got me a full refund, despite sellers writing war and peace term and conditions that said they didn't accept returns or would keep part of the selling price in the event of a return.

Without that protection I wouldn't buy on ebay, too many scam artists about.

princesse_sarah_x

I agree, I think though that its a system open to abuse. If it was faulty or I hadn't described it properly I would accept the return but I don't see why I should have to if someone has changed their mind - I've bought plenty of things on eBay which haven't fitted or I've changed my mind, I just sell them on myself (I appreciate alot of people haven't got time for this though)