Do i have to accept return?

jasmineswhiskers

Hi, I sold an item and today the buyer has messaged saying they dont like it and can they send it back for a full refund. I am a private seller so presume the 14 day return rule doesnt apply 'because you changed your mind'. I have however by accident/default just noticed that my listing says i do accept refunds :mad:. Do i have to go with this or can i refuse. I will lose £3.90 on the postage it cost to send, thanks.

shaun_from_Africa

You can refuse but doing that comes with a risk.
The buyer can decide to examine the goods more closely and they might suddenly find that they are damaged or otherwise not as describe and open a dispute for that, a dispute that they are almost certain to win.

If that was to happen, not only would you end up paying for your goods to be returned to you, what you get back might well be damaged.

It would be better to tell your buyer that you are happy to accept the return, advising them that it would best to post the goods back by a trackable method, something that will be at their expense.
Once they realise that they have to cover the return costs, they may well decide to keep it.

robatwork

jasmineswhiskers wrote: »

Hi, I sold an item and today the buyer has messaged saying they dont like it and can they send it back for a full refund. I am a private seller so presume the 14 day return rule doesnt apply 'because you changed your mind'. I have however by accident/default just noticed that my listing says i do accept refunds :mad:. Do i have to go with this or can i refuse. I will lose £3.90 on the postage it cost to send, thanks.

Did they send the message saying they don't like it through ebay or elsewhere?

If through ebay then at least they can't later claim they never received it. If outside, then they could claim that, or damage etc.

I would, if they sent through ebay, tell them you don't refund because of buyer's remorse. You may lose but they have got a cheek and I would want to do the right thing on a matter of principle.

soolin

As you have returns accepted ticked you need to accept the return. Easiest way is to agree to the return and tell them to return it at their own cost.

theonlywayisup

Accept, await the return and refund and resell.

jasmineswhiskers

soolin wrote: »

As you have returns accepted ticked you need to accept the return. Easiest way is to agree to the return and tell them to return it at their own cost.

That was down to ebay default - noticed they now also have a 'best offer' set as default when relisting an unsold item - cheeky!

theonlywayisup

jasmineswhiskers wrote: »

That was down to ebay default - noticed they now also have a 'best offer' set as default when relisting an unsold item - cheeky!

A bit like when I book my rail ticket, the site defaults to a return ticket. I take ownership and book the single by unticking the box .

Just as you need to read what you are listing before you list.

Why don't people take ownership any more, why is it always someone else's fault?

Collabora

theonlywayisup wrote: »

Why don't people take ownership any more, why is it always someone else's fault?

Because it's easier to blame others

RFW

theonlywayisup wrote: »

Why don't people take ownership any more, why is it always someone else's fault?

I blame Tony Blair and so should everybody else;)

Collabora

RFW wrote: »

I blame Tony Blair and so should everybody else;)

No The Blame lies firmly with Ronald Reagan,Margaret Thatcher and Arnold Schwarzenegger