MSE News: Airline ombudsman-style scheme set for launch next year

Pincher

They could try a totally different business model.


In lots of less organised parts of the world, they have independent minivans that tout for business. When the van is full, they go. Obviously it's dirt cheap, but you can wait for quite a long time for the bus to fill up.


It only really works for busy destinations for people who just turn up, but for less popular destinations, we could have a mobile app that manage the show. Let us say you want to go in the next week, so you register your interest, with preferred dates. The last few seats can be tricky, so put it up for auction in the last few hours.


The airport can sell food, water and even capsule hotel with shower facilities while you are waiting.


Since it's not a scheduled flight, there is no delay.

supermac9

NoviceAngel wrote: »

Well the airlines fight the County Court, the Court of Appeal and then the Supreme Court, Ohhh and then if that doesn't work find a case in another European member state to argue about and further stay cases, yes I'm sure a voluntary scheme with no legal powers, funded by the airlines are just what the passenger wants :rotfl:

Here's a novel idea, spend some money on maintenace and a modern fleet of aircraft and have fewer delays!

Cheers,

NoviceAngel

I can see Jet2 having a good laugh at this ridiculous suggestion - it would just give them someone else to ignore.
As for spending more money, the way things are, I can only see airlines pumping more money into large legal firms to defend compensation claims rather than actually doing their job properly.

stevemej

Pincher wrote: »

They could try a totally different business model.


In lots of less organised parts of the world, they have independent minivans that tout for business. When the van is full, they go. Obviously it's dirt cheap, but you can wait for quite a long time for the bus to fill up.


It only really works for busy destinations for people who just turn up, but for less popular destinations, we could have a mobile app that manage the show. Let us say you want to go in the next week, so you register your interest, with preferred dates. The last few seats can be tricky, so put it up for auction in the last few hours.


The airport can sell food, water and even capsule hotel with shower facilities while you are waiting.


Since it's not a scheduled flight, there is no delay.

Thats all well and good Pincher, but how long would it take to get to Alicante by minivan?

KTF

A chocolate teapot has more use than this nonsense.

Jet2fan

"Consumers with complaints about airlines that don't join the scheme will still be able to take them to the CAA"...

"but it's unlikely they'll be dealt with as they are at present."

This is Good....

As consumers used to dealing with the CAA in it's current form, this exactly what we want. We are presently dealt with terribly and ineffectively by a useless, toothless, misleading, meaningless regulator who is too scared to say "boo" to the airlines.

So news that the CAA are going to change on this issue sounds good to me.

...

"It may also introduce a fee for consumers submitting complaints to discourage "spurious and poorly prepared claims"

Sweet Fanny Adams about AIRLINES being discouraged against "spurious and poorly prepared defences" though.

C_A_Wodo

If it's for the airlines to sign up, it's a waste of time - they're not idiots.

My present claim with Jet2 has been ongoing for over two years. They're throwing everything in the way of admitting responsibility although I think they've finally acquiesced on the 'extrordianry circumstances' of a technical fault - after all there aren't many UK airlines where the aircraft are older than the cabin crew (some of their 737s are the best part of 30 years old) so technical faults must be a daily occurance.

But the hoary old 'statute of limitations' (i.e. claim within 2 years) story keeps being thrown back at me with gross misquotes of the outcomes of precedent-setting cases, with Jet2's latest wheeze (and I quote) stating: "it remains the case, as a matter of English law, that an airline can reduce the period in which claims can be made".

Huh??? It then quotes the Clissold case which a) went against the airline anyway and b) was decided in a Scottish, not English, court. Obfuscate? Jet2?

So I'm between a rock and a hard place on this one. And I don't see the CAA Ombudsman being of much use in the future.

Come on Martin - any ideas?

Vauban

C_A_Wodo wrote: »

Come on Martin - any ideas?

Yes. You take them to court. And test the strength of their 2 year argument.

Or you play letter tennis until you genuinely are timed out.

What else can you do?

howticklediam

C_A_Wodo wrote: »

But the hoary old 'statute of limitations' (i.e. claim within 2 years) story keeps being thrown back at me with gross misquotes of the outcomes of precedent-setting cases, with Jet2's latest wheeze (and I quote) stating: "it remains the case, as a matter of English law, that an airline can reduce the period in which claims can be made".

Huh??? It then quotes the Clissold case which a) went against the airline anyway and b) was decided in a Scottish, not English, court. Obfuscate? Jet2?

So I'm between a rock and a hard place on this one. And I don't see the CAA Ombudsman being of much use in the future.

Come on Martin - any ideas?

Interesting about clissold, I am in the same boat as you but I haven't studied that ruling in detail yet. There was another case at the appeal level in scotland which ruled against Ryanair on the two year time bar defence. I cant remember the case right now but it was on the jet2 thread. There is also an appeal at the end of march in manchester that will test the two year time bar.
But it's a fact they won't do anything until you take action through the courts.

NoviceAngel

howticklediam wrote: »

Interesting about clissold, I am in the same boat as you but I haven't studied that ruling in detail yet. There was another case at the appeal level in scotland which ruled against Ryanair on the two year time bar defence. I cant remember the case right now but it was on the jet2 thread. There is also an appeal at the end of march in manchester that will test the two year time bar.
But it's a fact they won't do anything until you take action through the courts.

Talk about timing, pop into the J2 thread :T

howticklediam

I'd be interested to know what other cases they are throwing at you. If you do start a claim let me know, I'm a little further down the line than you and would be happy to share notes.