MSE News: Airline ombudsman-style scheme set for launch next year

Former_MSE_Helen

Passengers with complaints about flight delays may be able to take them to an ombudsman-style scheme from 2016...

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Airline ombudsman-style scheme set for launch next year




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Vauban

"The CAA wants a new scheme to be set up by the industry to deal with all aviation complaints about flights departing from and arriving at UK airports, including those related to flight delays and cancellations."

I bet they do ...

Dr_Watson

And only a scheme that is 'voluntary' for airlines to join and not mandatory....why bother then?
Looks like retirement from here needs keeping on hold.

Tyzap

What an absolute joke of an idea.

Don't think it would comply with the EU directive on NEB's either so it will be interesting to see what they think of it. Not much IMHO.

Pincher

The airlines makes so little money these days, where's the money for the compensation to come from?


What I want is a Travel Insurance card that you can whip out.
Depending on the level of cover I have paid for, the airline will make a claim for me, and give me what I am entitled to.


E.g.


Platinum Level: they charter a plane to get me there.


Gold Level: Five star hotel, priority seating on the next available flight.


Silver Level: Any accommodation, next available flight.


Bronze Level: Refund price of ticket, cost of getting to the airport and back. Have to claim it myself, with incidence reference number.


If ATOL can deal with packaged holidays, surely flights should be simpler?

glentoran99

Pincher wrote: »

The airlines makes so little money these days, where's the money for the compensation to come from?


What I want is a Travel Insurance card that you can whip out.
Depending on the level of cover I have paid for, the airline will make a claim for me, and give me what I am entitled to.


E.g.


Platinum Level: they charter a plane to get me there.


Gold Level: Five star hotel, priority seating on the next available flight.


Silver Level: Any accommodation, next available flight.


Bronze Level: Refund price of ticket, cost of getting to the airport and back. Have to claim it myself, with incidence reference number.


If ATOL can deal with packaged holidays, surely flights should be simpler?

They make so little money :rotfl:

http://m.bbc.co.uk/news/business-29876220You

Pincher

glentoran99 wrote: »

They make so little money :rotfl:

http://m.bbc.co.uk/news/business-29876220You

That link is probably for mobile devices. Not working for a browser.

glentoran99

Try this

http://www.bbc.co.uk/news/business-29876220

Pincher

I was thinking more in terms of Air France and Iberia.


Ryanair signing up to an industry compensation scheme? That'll be the day.

glentoran99

Pincher wrote: »

I was thinking more in terms of Air France and Iberia.


Ryanair signing up to an industry compensation scheme? That'll be the day.

I thought them and jet 2 would be first in line

NoviceAngel

Well the airlines fight the County Court, the Court of Appeal and then the Supreme Court, Ohhh and then if that doesn't work find a case in another European member state to argue about and further stay cases, yes I'm sure a voluntary scheme with no legal powers, funded by the airlines are just what the passenger wants :rotfl:

Here's a novel idea, spend some money on maintenace and a modern fleet of aircraft and have fewer delays!

Cheers,

NoviceAngel