BT infinity dropouts

Carpi09

Only started happening today, ive changed no settings

macman

Carpi09 wrote: »

My bt infinity cuts out on my apple ipad and iphoneonly. It does not cut out elsewhee, its odd.

Like I said, if your other devices are ethernet, and OK, it's a wifi issue. Start by changing the channel using InSSIDer.

deanos

Carpi09 wrote: »

My bt infinity cuts out on my apple ipad and iphoneonly. It does not cut out elsewhee, its odd.

its a common problem but easily fixed , if the hub has a 5ghz channel which i think is hub 4+5 then rename the 5gh channel to something else and under the 5ghz tab ensure "sync with 2,4ghz" is ticked no, fixed it for me

this could also be the problem others are having

http://bt.custhelp.com/app/answers/detail/a_id/44798/~/i-have-problems-connecting-5ghz-and-dual-band-devices-wirelessly-to-the-bt-home

For some devices you can solve this problem by having different network names (SSIDs) for the 2.4GHz and the 5GHz bands. To set this up, follow these steps:

Open your web browser on a device connected to the Hub and go to bthomehub.home. This will open the Hub Manager
Click on Advanced Settings and enter your Hub admin password when prompted. Unless you've changed it, you'll find the default Hub password on the Hub settings card
Click on Continue to Advanced Settings
Click on Wireless
Click on 5GHz
Change 'Sync with 2.4 Ghz' to No
Change the 'Wireless SSID' to a new name (we recommend just adding '5GHz' to the end of the existing SSID name so you'll know which one is which)
Click Apply to save the changes

After a few minutes you should see two BT Home Hub SSIDs in the list of networks on your device. All of your devices will still automatically connect to the original SSID name, which will be the 2.4GHz.

If you have existing dual band devices you want to connect to 5GHz only, you'll need to connect them to the 5GHz SSID that you've renamed.

Note- Even though wireless speeds at 5GHz can be significantly faster than 2.4GHz, the range of a 5GHz connection is not as good. As a result, you may need your device closer to your Hub (than you'd need to when using the 2.4GHz SSID) to get the best performance possible.