We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
BT infinity dropouts
andrewp369
Posts: 17 Forumite
I upgraded to BT Infinity unlimited just over a week ago. Very happy with increase speeds but I am getting dropouts every few minutes which is infuriating. The hub stays "blue" as if connected, but I keep losing the connection for a short while, usually less than a minute. It also causes a loss of connection in my sky wi fi connector so I have to restart it to reconnect to the hub to access "on demand". Anybody had this problem or have advice on how to fix it?
0
Comments
-
No help Andrew, but I'm having EXACTLY the same problem!
I've had Infinity for 9 months now and the dropping out has started in last 2 weeks. The most infuriating part is constantly having to re-boot the Sky WiFi, so I feel your pain and will be interested in any other replies...0 -
Are the dropouts over WiFI ???
As its a blue light on this reads like your wireless equipment not the Internet. Infinity .
Have you tried the BT user forums ??
Rebooted your router reset router WiFi.0 -
BT have no responsibility for the wifi reception within the property, that's a user issue. Connect using ethernet and retest.No free lunch, and no free laptop
0 -
Thanks for the quick responses. I have checked the BT user forums but I can't see the exact problem. I have done a reset - no difference. Never had a problem on ordinary BT broadband which I had before.0
-
Test via Ethernet connection from the master socket .
Changing the WiFi channel on your router may help .
Android phone or tablet and you can download a wifi analytical tool .
Router has a help tool also .0 -
We used to have dropouts every few hours with BT Infinity. Switched to Sky Fibre and had no problems at all. No idea if Sky is better or the new router/homehub is better, but we have had less complete dropouts on the broadband0
-
Router is a possibility but you have to rule everything else out first . 90% of returned routers to any ISP are found to be fault free .0
-
My money's on a channel clash.No free lunch, and no free laptop0
-
My bt infinity cuts out on my apple ipad and iphoneonly. It does not cut out elsewhee, its odd.:j
Planning for my future early
:T Thank you to the members of the MSE Forum :T
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.6K Banking & Borrowing
- 254.2K Reduce Debt & Boost Income
- 455.1K Spending & Discounts
- 246.7K Work, Benefits & Business
- 603K Mortgages, Homes & Bills
- 178.1K Life & Family
- 260.7K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards