No money for refund

hardtimes

Hi
I bought an item via PayPal on EBay yesterday. Seller contacted me to say he can't post to my postcode. I said ok and issue refund. Got a message from Seller saying partner moved monies from PayPal account and cannot refund until someone else makes a purchase!!

Is this normal as I have never had a reply like this before?

Collabora

hardtimes wrote: »

Hi
I bought an item via PayPal on EBay yesterday. Seller contacted me to say he can't post to my postcode. I said ok and issue refund. Got a message from Seller saying partner moved monies from PayPal account and cannot refund until someone else makes a purchase!!

Is this normal as I have never had a reply like this before?

they can still refund you as the refund would come out of the bank account they have associated with their PP account

hardtimes

Collabora wrote: »

they can still refund you as the refund would come out of the bank account they have associated with their PP account

Told seller this but says he can't do this but will issue a refund. All seems very odd

theonlywayisup

Tell him he can hit the refund button on the transaction and it will take monies from his backup account.

Give him 48 hours and if nothing, stick him with an INR. That should focus his mind or teach him the steep curve of customer service.

celestius

hardtimes wrote: »

Hi
I bought an item via PayPal on EBay yesterday. Seller contacted me to say he can't post to my postcode. I said ok and issue refund. Got a message from Seller saying partner moved monies from PayPal account and cannot refund until someone else makes a purchase!!

Is this normal as I have never had a reply like this before?

I sometimes ask buyers to wait because if I have no money in my Paypal the refund goes as an e-cheque.

hardtimes

I will give him 24 hours and if no refund will open case

TKPeters

Why cannot it be posted, even Shetlands are serviced by Yodel etc if it too big/heavy for Royal Mail

Regarding the refund, its utter tosh that he cannot refund you & sounds like the ebay/payday loan scam, sell something on eBay for a few £100 & do not send the goods & promise to refund, then do so via the Bank Direct Debit which then takes another 4 days

Collabora

TKPeters wrote: »

Why cannot it be posted, even Shetlands are serviced by Yodel etc

Regarding the refund, its utter tosh that he cannot refund you & sounds like the ebay/payday loan scam, sell something on eBay for a few £100 & do not send the goods & promise to refund, [STRIKE]then do so via the Bank Direct Debit which then takes another 4 days[/STRIKE]then refund you once they get paid as its cheaper than going to a Payday Loan company

I corrected you with how and why they do it (nothing to do with Direct Debits

hardtimes

Collabora wrote: »

I corrected you with how and why they do it (nothing to do with Direct Debits

I went to open INR but as I only ordered item on 15 Feb EBay say I have to wait until 23 Feb as item may still be on its way. This is annoying as the item is not going to be sent by the scammer.

Is there anything else I can do?

theonlywayisup

hardtimes wrote: »

I went to open INR but as I only ordered item on 15 Feb EBay say I have to wait until 23 Feb as item may still be on its way. This is annoying as the item is not going to be sent by the scammer.

Is there anything else I can do?

Forget eBay, open it in Paypal. I'm assuming you didn't open the eBay one.

soolin

It is quite true BTW that if seller does a refund without funds available in his account that buyer will wait approx 6 days for it to arrive. It would not be instantaneous.