blind supermarket

phoebes_mum

Hi I've just joined the forum and need some advice. I bought some sets of blinds from this company and I didn't realise when measuring the window frame you measured the inside. I measure the outside. Consequently the drop is too long on the louvre blinds I ordered. I've rang the company whom I bought them from and they refuse to exchange or alter them for me. They said if the lengths wrong cos they made a mistake they will but if its cos I've mismeasured them they won't do anything. The woman I spoke to was quite aggressive and just kept repeating the same sentence over and over again. Ie if its your fault we won't do anything........ I've looked online and it says under the consumer contract regulation I have 14 days to refuse goods if I've bought them online? Can anyone advise? I've paid 150 pounds for these blinds and I'm a pensioner so can't afford to buy a full set of new blinds for my windows which is what this company is telling me I have to do. I've never bought blinds before so I didn't know I was supposed to measure the inside of the window frame

shaun_from_Africa

I'm afraid that the cancellation period of 14 days doesn't apply to personalised items which were made to the customers specifications.
I think that your best bet would be to contact the company again and ask them if they would be willing to alter the blinds if you paid for this.

soolin

phoebes_mum wrote: »

Hi I've just joined the forum and need some advice. I bought some sets of blinds from this company and I didn't realise when measuring the window frame you measured the inside. I measure the outside. Consequently the drop is too long on the louvre blinds I ordered. I've rang the company whom I bought them from and they refuse to exchange or alter them for me. They said if the lengths wrong cos they made a mistake they will but if its cos I've mismeasured them they won't do anything. The woman I spoke to was quite aggressive and just kept repeating the same sentence over and over again. Ie if its your fault we won't do anything........ I've looked online and it says under the consumer contract regulation I have 14 days to refuse goods if I've bought them online? Can anyone advise? I've paid 150 pounds for these blinds and I'm a pensioner so can't afford to buy a full set of new blinds for my windows which is what this company is telling me I have to do. I've never bought blinds before so I didn't know I was supposed to measure the inside of the window frame

I assume these we're made to the measurements you gave, rather than 'off the peg', and in that case you have no rights to a return where you supplied the wrong measurements.

Two clicks from the home page is the guide to measuring, with pictures, which show measurements needed inside the frame

http://www.blinds-supermarket.co.uk/how-to-measure-and-fit/how-to-measure/

wealdroam

phoebes_mum wrote: »

...I didn't realise when measuring the window frame you measured the inside. I measure the outside. I've never bought blinds before so I didn't know I was supposed to measure the inside of the window frame

Is this the company:

http://www.blinds-supermarket.co.uk/?

If so, did you see their instructions on how to measure?

If not, what arbitrary measuring method did you use?

clarryd

I agree with other people, give the company another call ask them if they could help you by altering the blind and you would pay for their services.

Explain to the person on the phone that you are a pensioner and you are getting a bit distressed by this and you fully acknowledge this is your fault and not theirs.

If nothing else can be done by that company, have a look in your local newspaper for a handy man, there is always someone that can help and they could possibly cut the excess blind off and secure it so it still fits and open/close as they should.

I have altered a few different kinds of blinds and if I can do it anyone can. Ask a family member or a friend to help you,or you could even contact Age Concern as they will know someone who can help.

PasturesNew

If it's the horizontal ones, then being too long is easier to fix than being too wide. You can either put up with the fact there are a few bunched up at the bottom, or, very carefully, look at the bottom unit and work out (look at youtube) how to take it apart, remove a few slats, then put it together again.

timbstoke

It depends. The right to cancel doesn't apply where the goods are personalised, but in the old DSR (not sure about the new CCR) selecting from available options didn't count. So if they had a range of lengths and you selected one, you have the right to cancel. If you told them the length you wanted and they made it to fit, you don't. It seems that their made to measure section requires you to type in the information you need, so that would probably qualify as made to measure for this purpose.

It seems they offer mismeasurement protection, which does cover you for this, and which you have to select as part of the purchase. Did you choose this? http://www.blinds-supermarket.co.uk/blinds/legal/terms-and-conditions/

Unfortunately, if you didn't take out the mismeasurement protection, it seems like you're unlikely to be able to return them.

Collabora

another company they seems to be blind to the fact DSR was replaced with CCR

7 Your right to cancel your Order for Ready Made Goods
7.1 Under the United Kingdom's Distance Selling Regulations, subject always to condition 7.4, you have the right to cancel the Contract for the purchase of any of Ready Made Goods within 7 working days of delivery. A working day is any day other than weekends and bank or other public holidays. We will be happy to exchange the Ready Made Goods or provide you with a full refund provided that, where delivery has taken place, you have returned the Ready Made Goods to us in the same condition that they were delivered. This right of return is in addition to any other rights, warranties or conditions available to you

mije1983

Collabora wrote: »

another company they seems to be blind to the fact DSR was replaced with CCR

hopefully that word was used intentionally

phoebes_mum

Sadly I didn't see the instructions on how to measure. As I say I've never ordered blinds so when it said you measure the frame and if you want them recessed you don't need to do anything else they make the deductions for you so I thought that was that. So looks lke I'm stuck with them. They won't take them back or alter them. :-(

[Deleted User]

Hi,

as already said, they should be easy enough to alter, can you give an idea of style.