Got my money back! Wrong Account Transfer

grumbler

maninthestreet wrote: »

So whom did you contact at the Daily Mail who managed to persuade Santander to refund your money within 12 hours when even the FO had failed to do it?

I guess it was easier for Santander just to pay £500 from their pocket to get rid of the journalist(s). They have not done anything wrong.

mgdavid wrote: »

no system is idiot-proof and someone making simple errors everyday is indeed an idiot.

Have you intentionally ignored/switched the point that was in fact about correcting errors, not preventing them? This story, if you read it, clearly demonstrates that the system is extremely poor in terms of correcting, mainly because of the ill-thought DPA.

grumbler

benni8 wrote: »

their pocket??

it was MY money

Your money is in some account which holder Santander can't contact. Unless they know that the transaction was fraudulent (you know, it wasn't) they can't take money from the account without the account holder's permission. Even if the account remains dormant for years, I don't think that Santander can ever own this money.

SuperHan

benni8 wrote: »

The second I had sent it I know I had done something wrong.
.

How? If it was such an easy mistake to make with so little differentiating information, how did you know you had done it wrong?

grumbler

benni8 wrote: »

They released the money because... and I quote

"the account was dormant, with no way of confirming if the contact details for the owner were correct"

"Following evidence that you have paid into this account previously, we conclude this is a genuine error"

Well, possibly there was some other information in the letter, but what you quoted doesn't say that the money was taken from the account, and the reasoning doesn't make much sense.

There are thousands, if not millions, dormant accounts which holders banks lost contact with: Find lost bank accounts: reclaim cash

There are hundreds, if not thousands, people who made 'genuine error' when transferring the money and were not able to get the money back.

grumbler

The only fact I see is that you've got your money back. The quotes do prove this fact. Well done. The quotes are genuine. This doesn't mean that the reasons are.

All other 'facts' are in fact assumptions that you try presenting like facts. Unlike you, I said "I guess..." in my first post in this thread. IF my guess was correct, do you think that Santander would give the genuine reason to DM?

Archi_Bald

benni8 wrote: »

So they did take money from the account without the holders permission.

You got no proof for that, and you can never provide such proof.

All you know is that they put an amount equal to your incorrect payment into your account.

grumbler

benni8 wrote: »

xxxxxxxxxxxxxxx

It's a really good manner to delete all posts after a day-long discussion. Well done!:T
"Reason: security" makes perfect sense. :rotfl:

All remaining posts make a lot of sense too now...

I suggest all who thanked the OP follow the trend and revoke their thanks.

anotheruser

byjimini wrote: »

If you lose £500 in the street you should expect someone to claim it and hand it in.

You EXPECT someone to hand it in?
I would hope someone would hand it in, but certainly wouldn't expect them to.

CLAPTON wrote: »

absolute nonsense

the system for transferring money is very poor and badly designed and clearly fails the 'treating people fairly' test.

What's so poor about it?
You type in the recipients details (IE sort code and acc number) and click send.

There is no "poor" or "bad design" about it. It's very simple and easy to use. User error is usually the problem. If you can't ensure the details you are typing are correct, you shouldn't be transferring money that way.

Yes mistakes are made, and usually someone will miss out.

grumbler

anotheruser wrote: »

What's so poor about it?
You type in the recipients details (IE sort code and acc number) and click send.

There is no "poor" or "bad design" about it. It's very simple and easy to use. User error is usually the problem.

Absolutely.
And all well designed systems aim to protect from errors or prevent them. 100% protection is impossible but for input errors theoretically you can get as close to 100% as you wish.
However, in this particular case no system would have prevented the error as it was a payment to an existing payee.

If you can't ensure the details you are typing are correct, you shouldn't be transferring money that way.

In this case it wasn't a typing error.

Yes mistakes are made, and usually someone will miss out.

Usually, but not necessarily. Pretty often mistakes can be corrected.

The existing system has very weak protection from typing errors and is extremely poor in terms of correcting errors accidentally made.

Goldiegirl

CLAPTON wrote: »

Apart from the normal corrupt banking (and other large organisations) practice of wanting to blame everyone but themselves,.

Like customers ever blame themselves for their errors! It's ALWAYS someone else's fault!