Warning on Halifax Clarity Cards

DawnCBUk

Hi All

I just got a letter from Halifax in the post wherein they stated that they will NOW be charging for withdrawals abroad.
Text of letter:
From two months after you recieve this letter there will be the following charges on SAVINGS ACCOUNTS:
A non-sterling transaction fee of 2.99% of the amount withdrawn, and;
A non-sterling cash fee of 1.5% of the amount withdrawn (minimum 1.50)
Alternatively if you withdraw money from a overseas cash machine using the cash machine providers exchange rate we will charge 1.5% (minimum £1.50) plus the overseas cash machine provider fees.

Would love to know others comments and MSE. Does this mean the Clairity card is NO longer the best choice for withdrawals abroad?

EDITED:

Hmm I do hold a debit, savings and account and a clarity card with Halifax. Let me check.

DOH.....

It appears this IS related to Halifax accounts and looking at the details it is related to their savings accounts. PHEW.

"BASHES HEAD with HAND" that will teach me to avoid reading the bloody first line and not jumping to the charges and interest rates!

Cheers

Dawn

leespot

That is a shame, been a really useful card for travelling with

AMG762

Really bad news. I will be in Thailand next month. Looks like the card will be cancelled after that.


I am not sure what the next best option is?

Candyapple

AMG762 wrote: »

Really bad news. I will be in Thailand next month. Looks like the card will be cancelled after that.


I am not sure what the next best option is?

Alternative to Halifax Clarity

AMG762

I have just called the Halifax to query this. The advisor said it wont be happening on the Clarity card. She says they are not able to change this in the terms and conditions that have been signed and agreed.


I would be interested to hear from anyone else regarding ths

SnowTiger

AMG762 wrote: »

I have just called the Halifax to query this. The advisor said it wont be happening on the Clarity card. She says they are not able to change this in the terms and conditions that have been signed and agreed.


I would be interested to hear from anyone else regarding ths

Fingers crossed.

Halifax is still advertising the Clarity on its website as offering:

• No cash withdrawal fee (some ATM providers may charge a fee)
• No fee to use it anywhere worldwide

What you were told about them not being able to change the T&Cs is probably not true.

http://www.halifax.co.uk/creditcards/help-guidance/terms-and-conditions/clarity-card/:

20.1 We may change charges (or introduce new charges), minimum payment amounts, statement dates, payment dates and your credit limit.

Candyapple

DawnCBUk wrote: »

Hi All

I just got a letter from Halifax in the post wherein they stated that they will NOW be charging for withdrawals abroad.
Text of letter:
From two months after you recieve this letter there will be the following charges:
A non-sterling transaction fee of 2.99% of the amount withdrawn, and;
A non-sterling cash fee of 1.5% of the amount withdrawn (minimum 1.50)
Alternatively if you withdraw money from a overseas cash machine using the cash machine providers exchange rate we will charge 1.5% (minimum £1.50) plus the overseas cash machine provider fees.

Would love to know others comments and MSE. Does this mean the Clairity card is NO longer the best choice for withdrawals abroad?

Cheers

Dawn

Would it be possible to scan the letter/take a photo of it and edit out any personal information and post it here please?

baby_frogmella

Folks, no need to panic. I've just spoken to Halifax and even the CS agent confirmed with her manager that they will NOT be introducing any forex charges on the clarity card. I suspect the OP is either referring to a non clarity Halifax card or is telling porkies....happy to be proved wrong though

Candyapple

baby_frogmella wrote: »

Folks, no need to panic. I've just spoken to Halifax and even the CS agent confirmed with her manager that they will NOT be introducing any forex charges on the clarity card. I suspect the OP is either referring to a non clarity Halifax card or is telling porkies....happy to be proved wrong though

I would doubt the word of any customer service agent as most of them don't have a clue about company policy or are the last to know about any changes from higher up.

As you said, either the OP has a different Halifax cc, although why would they state 'will NOW be charging for withdrawals abroad'? Only the Clarity card offers no fees, all the other Halifax cc's charge for it already. Hence why it's vital that OP comes back and posts proof as it would affect a lot of people.

SnowTiger

baby_frogmella wrote: »

Folks, no need to panic. I've just spoken to Halifax and even the CS agent confirmed with her manager that they will NOT be introducing any forex charges on the clarity card. I suspect the OP is either referring to a non clarity Halifax card or is telling porkies....happy to be proved wrong though

:rotfl:

This part is a bit weird: "From two months after you recieve this letter there will be the following charges".

I would have expected them to have given a date. How do they know when the letter was received?

Finger still crossed... Let's hope you're not proved wrong.

SnowTiger

Candyapple wrote: »

I would doubt the word of any customer service agent as most of them don't have a clue about company policy or are the last to know about any changes from higher up.

As you said, either the OP has a different Halifax cc, although why would they state 'will NOW be charging for withdrawals abroad'? Only the Clarity card offers no fees, all the other Halifax cc's charge for it already. Hence why it's vital that OP comes back and posts proof as it would affect a lot of people.

The charges are different to those listed here.

Hopefully this is a change for non-Clarity cards.