We're aware that some users are experiencing technical issues which the team are working to resolve. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Pinecone Research

Options
1262729313242

Comments

  • I've always struggled with getting a reply too. How many people work for them? I'm imagining one woman sat in a room with smoke coming from her fingers because of all the emails she's trying to get through :D
  • I've always struggled with getting a reply too. How many people work for them? I'm imagining one woman sat in a room with smoke coming from her fingers because of all the emails she's trying to get through :D
    All my emails from them seem to come from Karen, no one else from Pinecone ever seems to send out emails :D
  • MothballsWallet
    MothballsWallet Posts: 15,863 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    edited 29 December 2017 at 11:27PM
    snowy79 wrote: »
    I just got my first survey via email, they sent it to me at 9:30 last night so I didn't see it until this morning. I clicked on the link from the email, answered two questions and then it said that is all the questions we have for you. Does that mean I didn't complete it quick enough??
    Just for future reference, have a look at the survey (project) number: if it ends with -1001 (or possibly -1002), it's an actual full, paid, survey; if it ends with -3001, it's a household questions (aka profile) survey that isn't paid.

    A question before I go: I've got my Paypal email set up on my profile, but is it still possible to redeem to Paypal instead of vouchers, items or that digital Mastercard (which I'm not keen on)?

    Edit to add: I've found it by searching the redemption catalogue for cash, so I'll submit the requests now and see what happens :D
  • mjm3346
    mjm3346 Posts: 47,251 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I've seen more of their surveys pop up on Swagbucks where instead of the £4 or £3 per survey paid direct they are on offer for about 20p each.
  • fluffig
    fluffig Posts: 447 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    mjm3346 wrote: »
    I've seen more of their surveys pop up on Swagbucks where instead of the £4 or £3 per survey paid direct they are on offer for about 20p each.

    Similar. I've seen them on Pure Profile at 60p
  • Missusch
    Missusch Posts: 4 Newbie
    edited 29 January 2018 at 2:28PM
    Hi

    Newbie here so hello to you all

    Is anyone else having problems redeeming points for vouchers with Pinecone Research? I redeemed an e-voucher in early November and got an acknowledgement at the time to say it would be uploaded within a couple hours. I still haven't received it.

    Have tried emailing them via the website and have also tried to contact them by replying to a couple of the survey emails sent out by Karen. All i have ever received in response is an automated email advising that they are busy and are employing additional resources but they don't even tell you how long you should expect to wait to get a response.

    Should I just put this down to experience and give up on them or is it worth continuing to pursue?

    Thanks in advance :)
  • libra10
    libra10 Posts: 19,538 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Are you sure that the points aren't showing under 'Redeem' on the website? They usually appear there.


    https://www.pineconeresearch.co.uk/
  • Hi

    No they have been removed from my account and I have an acknowledgement email but they aren't sitting in the 'my orders' section.
  • libra10
    libra10 Posts: 19,538 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Pinecone don't seem to use social media much, have you tried using their 'contact us' form here?


    https://www.pineconeresearch.co.uk/contact.asp


    Not sure what else to suggest.
  • Yes I have filled that form in but unfortunately didn't get a response..

    Thanks for taking the time to reply :)
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.7K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.4K Spending & Discounts
  • 243.7K Work, Benefits & Business
  • 598.4K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 256.8K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.