Ebay Purchase - Bribery to Remove -ve Feedback

arcon5

Neutral would seem fairer to me.

It was not done out of malice, a simple error, quickly resolved and a goodwill gesture offered to alleviate the situation to both parties benefit.

If I ever wanna refer to a tiny problem that has been blown well and truly out of proportion because of so called principles i'll be linking to this thread! There is certainly worse companies out there.

shaun_from_Africa

I would agree that changing the neg to a neutral would be reasonable but only if the seller gave the £10 purely as a goodwill gesture and didn't make it dependent on the feedback being revised first.

I don't see how the offer of £10 can be classed as a goodwill payment if it requires the buyer to changer their feedback before receiving it..

Money-Saving-King

stugib wrote: »

Can you point us to these rules you seem to think exist that explain what's a negative or neutral?

http://pages.ebay.co.uk/help/feedback/howitworks.html

"Feedback comments become a permanent part of a seller’s record. If you are a buyer, contact your seller to try to resolve any issues before leaving neutral or negative Feedback."

The issue was solved straight away therefore negative feedback wasn't justified. The majority on here also seem this think neutral would be more reasonable therefore negative can be deemed as being unreasonable.

the_lunatic_is_in_my_head

Neutral or negative makes no difference, even a postive with a 3 star rating for IAD, all will do the same damage to the seller's account.

Money-Saving-King

the_lunatic_is_in_my_head wrote: »

Neutral or negative makes no difference, even a postive

A lot of people do look at that. You don't but the vast majority will.

SeduLOUs

Money-Saving-King wrote: »

http://pages.ebay.co.uk/help/feedback/howitworks.html

"Feedback comments become a permanent part of a seller’s record. If you are a buyer, contact your seller to try to resolve any issues before leaving neutral or negative Feedback."

The issue was solved straight away therefore negative feedback wasn't justified. The majority on here also seem this think neutral would be more reasonable therefore negative can be deemed as being unreasonable.

They are asking you to contact first and give a seller a chance to rectify/explain. If a well-packed item was damaged in transit by a courier or lost in the post and seller sent out a new one immediately then there would be no reason for negative or neutral feedback as seller did everything in his power to uphold his end.

However, if the item was damaged because it was poorly packaged or the completely wrong item was sent, I would see this as a delay caused by the fault/mistake of the seller, and their feedback should reflect this accordingly. Maybe the feedback would be less harsh than for a seller who ignored messages and you had to open a case to get your money back, but even still the service was clearly not 5*.

Money-Saving-King

SeduLOUs wrote: »

However, if the item was damaged because it was poorly packaged or the completely wrong item was sent, I would see this as a delay caused by the fault/mistake of the seller, and their feedback should reflect this accordingly.

Which certainly doesn't mean negative it a must. Any reasonable person who got an immediate refund would leave neutral.

the_lunatic_is_in_my_head

Money-Saving-King wrote: »

A lot of people do look at that. You don't but the vast majority will.

If that were true my competitors wouldn't have any sales, perhaps if you want to buy a £500 item but I'm guessing the plug cost next to nothing, most won't see past the price.

philatio

So if you saw a sofa on the Argos website, and ordered it, waited a week and then when it turned up it was a completely different sofa, so you phoned them and they say that they didn't send the wrong item.. the picture on the website is wrong...

Your mood would be neutral would it? not negative?
You being a reasonable person and all ??

Cos I would be fuming.

wealdroam

philatio wrote: »

So if you saw a sofa on the Argos website, and ordered it, waited a week and then when it turned up it was a completely different sofa, so you phoned them and they say that they didn't send the wrong item.. the picture on the website is wrong...

Your mood would be neutral would it? not negative?
You being a reasonable person and all ??

Cos I would be fuming.

You left out a bit:

If you were offered a full refund, as the OP was, and £10 on top of that, as the OP was... oh, and you keep the purchased product, would you still be fuming quite so much?

Being a reasonable person, I bet you would be highly delighted.