Ebay Purchase - Bribery to Remove -ve Feedback

Money-Saving-King

Hermione_Granger wrote: »

If the item was something of low value, many people might not bother doing anything about it. only one or two of which are incorrectly described, they might well not care too much about having to refund the occasional buyer.

Well they're hardly going to send out the wrong items for free for fun are they!

Hermione_Granger wrote: »

So you keep saying, but as feedback is the opinion of the people involved in the transaction, the OP had every right to leave the feedback they did.

It was refunded immediately, negative was unjustified and unreasonable.

the_lunatic_is_in_my_head

Ultimately what the seller is doing is bribery as they aren't offering the £10 to appease a dissatisfied customer, their only objective and consideration is to see the feedback gone.

Lack of consideration to the OP is party understandable as customer loyalty isn't likely to be a factor but the seller is wasting their time and it's costing them £10 with it.

The feedback is pointless, it won't affect their sales and eBay is moving more and more towards defects which the seller will have anyway for issuing the refund.

The only way to avoid the defect is to cancel the sale under "buyer changed their mind" and if that happened the neg is deserved for trying to circumvent eBay's performance monitors.

(You'd assume that would be a matter for eBay but when a member of staff was quizzed on their boards about sellers abusing the cancel options the answer was they run the risk of bad feedback so it appears eBay is happy for buyer to do their bit for them with this regard).

If the feedback had been on Amazon they would have most likely removed it as a product review and invited the OP to leave feedback again relating to the seller's service, a no quibble refund without a return isn't that bad, OK it's a pain ordering something and not getting it as expect but not as much of a pain as going all the way to the Post Office to return something.

I say this based on the assumption the item wasn't as described, without seeing the listing we can't see what the photo or description was or the price point (whilst the price point isn't directly the buyer's problem if consumers continue to pick up the cheapest thing they find more and more crap will be manufactured for as little as possible to meet the demand for cheap, poor quality rubbish).

Hermione_Granger

I've edited your post slightly to make it correct

Money-Saving-King wrote: »

It was refunded immediately, so in my opinion negative was unjustified and unreasonable.

Why can't or won't you understand that feedback is the opinion of the person involved in the transaction and their opinion is the only one that matters.
Opinions are never right or wrong, simply one person's feelings about something.

philatio

Money-Saving-King wrote: »

If you got an immediate refund then you should not have left negative feedback.

Utter rubbish.

If you order something. Wait for it to arrive. And then when it does, you find that its not what you ordered at all (and I don't mean they sent an incorrect item.. I mean they are misrepresenting what they are selling) then a negative is very much justified, whether they refunded quickly or not.
Timewasters.

Money-Saving-King

philatio wrote: »

Utter rubbish.

If you order something. Wait for it to arrive. And then when it does, you find that its not what you ordered at all (and I don't mean they sent an incorrect item.. I mean they are misrepresenting what they are selling) then a negative is very much justified, whether they refunded quickly or not.
Timewasters.

No, with an immediate refund any reasonable person would have only left a neutral.

byjimini

Let's be honest, if you took something back to a shop and they refunded you AND gave you £10, would you give them a bad word to friends? I certainly wouldn't.

Take the money, change the feedback score. It's their loss if they're willing to pay £10 per negative feedback score.

byjimini

the_lunatic_is_in_my_head wrote: »

Ultimately what the seller is doing is bribery as they aren't offering the £10 to appease a dissatisfied customer, their only objective and consideration is to see the feedback gone.

So if a shop offers a voucher as a gesture of goodwill to a dis-satisfied customer, what is the intention of that? The intention is to stop them bad-mouthing the store, and to get them back in to spend it and hopefully buy more than the voucher is worth.

SeduLOUs

I probably wouldn't give an overall negative as they have quickly rectified the error.

I certainly wouldn't be leaving amazing feedback either, even for £10.

I'd be willing to amend the communication feedback to satisfactory or even good, but item as described has to be negative. Rectified or not, you didn't get what you ordered, and now have to start over. It isn't acceptable as you may have needed the item urgently or as a gift.

the_lunatic_is_in_my_head

byjimini wrote: »

So if a shop offers a voucher as a gesture of goodwill to a dis-satisfied customer, what is the intention of that? The intention is to stop them bad-mouthing the store, and to get them back in to spend it and hopefully buy more than the voucher is worth.

Loyalty is likely to be much higher with a traditional retail store over a 3rd party marketplace seller, people typically view that they shop with eBay rather than with Mr Plastic Plug Man.

If the seller is doing it in the interest of gaining loyal customers they are IMHO throwing the money down the drain as the average buyer will run a new core search next time they want to buy and only come across the same seller by chance.

Also if it were the interest of loyalty the feedback wouldn't come into the equation, I sell on eBay as a business and if a buyer leaves bad feedback I'm keen to resolve their issue, the word feedback or any notion of revising it doesn't get mentioned, unless the customer does so which is viewed as a bonus, as I care about the customer rather than some coloured dots.

stugib

Money-Saving-King wrote: »

It was refunded immediately, negative was unjustified and unreasonable.

Can you point us to these rules you seem to think exist that explain what's a negative or neutral?

byjimini wrote: »

Let's be honest, if you took something back to a shop and they refunded you AND gave you £10, would you give them a bad word to friends? I certainly wouldn't.

On a one off incidence, no. But if you were able to see that the shop had issued lots of £10 'goodwill gestures' you'd suspect something was wrong with the shop. eBay relies on honest feedback, not unscrupulous sellers (talking generally, not specifically this case) taking a punt on how many people they can rip off before the bribes outweigh the money they rake in.