Jet2 Reply

RobinHill

Hello,

I have tried to find relevant Jet2 info. in the sticky but no joy. Could you help direct me to the correct documents / links please? [edit] apologies just seen the Jet2 'post' ... will have a read.

Back in 2011 our party of 7 people encountered a 5 hour return delay with Jet2 flying from France to the UK due to some 'technical problem'. On writing to them detailing the the claim under 261/2004, this was rejected. On reading the ruling last year I wrote again (as per the template guidance on here) and they have replied stating that, despite having provided the booking reference, they require the booking confirmation or boarding pass. Fortunately we do still have the booking confirmation email so that shouldn't be a problem.

However they are stating that claims but be submitted by each claimant individually. One, my mother is since deceased, and two are children. Is their stance correct?

Finally is there any merit to this given the advice on here being that Jet2 won't pay out and will need to take them to the small claims court. Or do we, as I would assume, have to conclude with Jet2 first?

Thank you.

Caz3121

https://forums.moneysavingexpert.com/discussion/4384707

RobinHill

Thank you for the link Caz3121 but there are 88 pages in here!!

JPears

indeed, and you will need to read through to have an idea of what's involved, particularly taking on Jet2 who are one of the worst airlines when it comes to respect and complying with reg261/2004.
If thats too much then hand to a NWNF compamy.

RobinHill

Thanks JPears. Can you comment on the validity of Jet2's claim that each passenger has to make an individual claim?

111KAB

RobinHill wrote: »

Thanks JPears. Can you comment on the validity of Jet2's claim that each passenger has to make an individual claim?

My comment ..... tell them to stuff it where the sun doesn't shine.

Tyzap

RobinHill wrote: »

Thanks JPears. Can you comment on the validity of Jet2's claim that each passenger has to make an individual claim?

Just had a look through my old documentation and this is a little summary of what they told me, just to give you an idea of what you can expect.


1) Your delay was due to operational reasons. Unfortunately, compensation is not payable for delays.

2) You cannot submit a claim from both the airline and your insurer and as we have provided you with the documents and evidence for your claim via your insurer, we are unable to now process a claim for you.

3) As we have provided you with the documents to support your claim we are no longer able to offer you any form of compensation.

4) We must advise you that we have in no way lied to you.

5) We do not agree with the decision of the Fourth Chamber of ECJ in the conjoined cases of Sturgeon v Condor Flugdienst Gmbh (collectively "Sturgeon")....... the decision in Sturgeon was misconceived.

6) We would kindly ask that you re-submit your claim in writing.

They lost in court tho:rotfl:

So please don't be surprised at anything they tell you.;)

Vauban

That's brilliant. What an utter crock of an airline!

JPears

Lol, seriousley they sent that?
Did a 5 year old "compose" it?

I'm surprised they didn't finish off with
"Now go away or I'll set my big brother on you"
Ha ha


ROFL:rotfl:

JPears

"1) Your delay was due to operational reasons. Unfortunately, compensation is not payable for delays.

2) You cannot submit a claim from both the airline and your insurer and as we have provided you with the documents and evidence for your claim via your insurer, we are unable to now process a claim for you.

3) As we have provided you with the documents to support your claim we are no longer able to offer you any form of compensation.

4) We must advise you that we have in no way lied to you.

5) We do not agree with the decision of the Fourth Chamber of ECJ in the conjoined cases of Sturgeon v Condor Flugdienst Gmbh (collectively "Sturgeon")....... the decision in Sturgeon was misconceived.

6) We would kindly ask that you re-submit your claim in writing."
Had to come back and read this again....
LMFAO,

RobinHill

Anyone help answer this one ... "Jet2 are stating that claims but be submitted by each claimant individually. One, my mother is since deceased, and two are children. Is their stance correct?"