Apple or Retailer warranty/responsibility?

leese1980

My iphone developed a flickering screen after being on holiday in a very cold climate.
I bought the phone from Carphone Warehouse 18months ago. They advised me to go to Apple to resolve the problem.
I went to Apple (genius bar appointment) they advised I need a new screen but as the phone is out of Apple's 1 year warranty I would have to pay £99 for it if I went through them but Carphone Warehouse should replace the screen under the Retailer's 2 year warranty. Carphone Warehouse are telling me Apple should replace it.

Help! Is there a 2 year warranty on mobile phones from the retailer? Are Apple correct?
:mad:

d123

leese1980 wrote: »

My iphone developed a flickering screen after being on holiday in a very cold climate.
I bought the phone from Carphone Warehouse 18months ago. They advised me to go to Apple to resolve the problem.
I went to Apple (genius bar appointment) they advised I need a new screen but as the phone is out of Apple's 1 year warranty I would have to pay £99 for it if I went through them but Carphone Warehouse should replace the screen under the Retailer's 2 year warranty. Carphone Warehouse are telling me Apple should replace it.

Help! Is there a 2 year warranty on mobile phones from the retailer? Are Apple correct?
:mad:

Your contract is with the retailer, and they are who you would have to chase. There is no 2 year warranty, but consumer legislation says goods should last for a reasonable time. If the retailer refuses, you would have to commission an independent report to prove the fault was inherent or the product hadn't lasted a reasonable time and take the retailer to court.

There have been numerous threads on this forum covering this, a search/browse will give you more detail.

More info:

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange

Silk

leese1980 wrote: »

My iphone developed a flickering screen after being on holiday in a very cold climate.
I bought the phone from Carphone Warehouse 18months ago. They advised me to go to Apple to resolve the problem.
I went to Apple (genius bar appointment) they advised I need a new screen but as the phone is out of Apple's 1 year warranty I would have to pay £99 for it if I went through them but Carphone Warehouse should replace the screen under the Retailer's 2 year warranty. Carphone Warehouse are telling me Apple should replace it.

Help! Is there a 2 year warranty on mobile phones from the retailer? Are Apple correct?
:mad:

Apple phones only have 12 month warranty from CPW
http://selfhelp.carphonewarehouse.com/SelfHelp/request.do?view()=c%7B79ae2a80-f9f3-11de-da00-000000000000%7D

almillar

But the sale of goods act (SOGA) says that the product should last for a reasonable amount of time. Is it reasonable for a phone that got a bit cold to break? I think not. Carphone Warehouse, as the retailer, are responsible, and they can chase Apple if they want.
I don't know what makes Carphone think Apple are exempt from SOGA...

Silk

almillar wrote: »

But the sale of goods act (SOGA) says that the product should last for a reasonable amount of time. Is it reasonable for a phone that got a bit cold to break? I think not. Carphone Warehouse, as the retailer, are responsible, and they can chase Apple if they want.
I don't know what makes Carphone think Apple are exempt from SOGA...

Apple are exempt, it's the retailer who sold the goods in this case CPW

grumbler

almillar wrote: »

...I don't know what makes Carphone think Apple are exempt from SOGA...

They don't think anything. The warranty they offer is their own one - on the top of their obligations under the SOGA. E.g. under the latter after 6months the onus lies on the customer to prove that the fault is inherent. 12-months' warranty makes it easier for customers to claim.

macman

How cold was the 'cold climate'? Skiing holiday, Antarctica?

Jon_01

Apple say that the temperature range to operate an iPhone is; 'ambient temperature is between 0º and 35º C (32º to 95º F)'

So, how cold was it? Below zero maybe??

almillar

Yes, it's the retailer, Carphone Warehouse, that's responsible under SOGA. I meant they seem to be treating Apple products differently from how they would deal with any other brand, sorry if I didn't make that clear.
The warranty has run out, so we're onto SOGA.

Silk

almillar wrote: »

Yes, it's the retailer, Carphone Warehouse, that's responsible under SOGA. I meant they seem to be treating Apple products differently from how they would deal with any other brand, sorry if I didn't make that clear.
The warranty has run out, so we're onto SOGA.

Not really, all they are doing is passing on the manufacturers warranty, 12 months in this case, the same goes for Motorola.
No retailers offer anything on Apple past the standard 12 month period unless they take out an Apple Care Plan.

jbainbridge

Silk wrote: »

No retailers offer anything on Apple past the standard 12 month period unless they take out an Apple Care Plan.

The impression I've been given from Apple is that if you buy it direct from them they will cover you upto 2 years under the SOGA. In fact I had an ipad replaced by them when the retailer refused to deal with it.