mse callchecker incorrect

windup

bt calls to landlines weekday after 7pm, 1.05p/min or 9.58p/min?

Big difference.

Former_MSE_Andrea

Thanks for that, we've flagged it up to the consumer team to take a look

windup

it's still wrong, callchecker figures are well out of date

mse callchecker says bt evening calls are 1.05p/min (15.71p connection), daytime calls 7.95p/min (15.71p connection)

http://www.moneysavingexpert.com/news/utilities/2014/08/bt-confirms-up-to-65-price-hike-from-december

Calls to UK landlines and 0870 numbers – 9.58p/minute, up from 9p/minute (6.44% increase).

unlimited weekend calls terms

Provides inclusive calls of up to an hour to UK* numbers during Weekends. Calls made during Weekends in excess of an hour and of any duration during Evenings and Daytime will be charged at 9.58 pence per minute. Standard rates apply to calls to mobiles. Calls to mobiles and chargeable UK* calls are subject to a 15.97p set-up fee.

the 'subtle' dropping of evening rates on the standard weekend plan means a 60 minute weekday evening call to a uk landline call costs £5.91 not 79 pence, a significant difference.

windup

Does anyone from mse monitor this section?

2 months, nothing has changed.

Former_MSE_Sally

Hi windup,

We do monitor it, but unfortunately providers frequently change their data and it can take a little while for our technical team to fix it. Apologies for that but we have now looked into it. It should be fixed shortly.

Hope that helps.

MSE Sally

windup

102 days later, no change.

A pricing tool that isn't updated is useless, and misleading, BT prices 1.05p/min 7.95p/min etc used in the callchecker are nearly 3 years out of date and don't reflect the lack of evening calling plans at all.

http://www.moneysavingexpert.com/news/utilities/2012/08/bt-hikes-prices-for-millions

http://www.moneysavingexpert.com/news/phones/2013/01/beat-the-bt-sky-talktalk-and-virgin-media-price-hikes

Mandelbrot

It should take MSE staff only a few minutes to check if something on their site is right or wrong.

If it is wrong and can be easily fixed, they should do it - there & then.

If it is wrong and can't be fixed easily, because it involves software changes and they don't have the staff to do it, then at the very least a comment to that effect should be put up on the tool.

If they are unable even to put a comment on to the tool, then it should be taken out of use until it has been fixed.

It's not rocket science ...

Former_MSE_Megan_F

Hi,

thank you for getting in touch about the issues. Our team is looking into it and I will let you know when we have an update.

MSe Megan

mandi

MSE_Megan_F wrote: »

Hi,

thank you for getting in touch about the issues. Our team is looking into it and I will let you know when we have an update.

MSe Megan

Hi Megan .:)

Could you ask the team to look at the Flight Checker too please .

I reported it last September & it's still not working properly , I gave up trying in the end.

https://forums.moneysavingexpert.com/discussion/5068780

Thanks

Ian011

Clear Call Rates for Everyone takes effect at midnight tonight.

Call prices for all 084, 087, 09 and 118 numbers will need to be updated as well as adapting everything to the new split charge system.

windup

Waste of time pointing it out, BT figures are still wrong after 158 days and three promises.

Adding a disclaimer is easier than changing 1.05 to 9.58 seemingly, that's a glitch that costs consumers money, so the lack of interest by mse is surprising.