EE out of warranty - phone issues

nickthegreat

grumbler wrote: »

What difference does this make?

Is it not the same for cars, toys and many other goods with batteries?
Printers with cartridges? ....
A week is not a reasonable time for a mobile phone battery to last. 1 year is a reasonable time.

"Reasonable" is the term used in the SoGA.

I'd ask what a reasonable time period for a phone to last is, not the battery. At no point did you buy a battery. You bought a phone imo. I understand what you're getting at though

grumbler

S

nickthegreat wrote: »

with those examples they are sold separately

'Separately' is a too ambiguous term. I've never seen a printer sold without cartridge(s).

phone batteries are integral (and frequently non removeable) parts of a product you bought.

Non-removable doesn't mean non-replaceable. Very few people DIY replacing break pads or oil filter in their cars. Majority can't replace even the battery and will seek help from a garage or a shop.

and again, fit for purpose seems to imply the duration of the contract.

I don't agree.
Networks vigorously deny that Supply of Goods and Services Act is applicable, but even if it is, it doesn't cover consumables.

although technically i guess they could claim they never sold you the phone, it was a gift....

This doesn't make any difference for your rights.

nickthegreat

Non-removable doesn't mean non-replaceable. Very few people DIY replacing break pads or oil filter in their cars. Majority can't replace even the battery and will seek help from a garage or a shop.

fair enough, but i still contend that even if you do split the product, one year is still no where near reasonable. it wouldn't take much to prove that this is nowhere near the norm. and i'd still argue with them about the all in one nature of the product, but that's just me

I don't agree.
Networks vigorously deny that Supply of Goods and Services Act is applicable, but even if it is, it doesn't cover consumables.

This doesn't make any difference for your rights.

that strikes me as an incredibly loose definition of a consumable! eitherway, its interesting to know that's the view they take.

custardy

Maybe next time, buy a handset with a warranty at least matching your contract duration.