Software4students

copper2sulphate

Hi

I would like to point out this term from software4student.com

When you buy any downloads from them, you agree to the following

4.20 In relation to digital download software, the Consumer Protection (Distance Selling) Regulations 2000 ('Regulations') give consumers the right to cancel orders for downloaded products or services during the period of seven working days after the day on which provision of the product or service being provided commences. However, under the exceptions to these Regulations, you agree that this right of cancellation does not apply. This enables Software4Students to prevent illegal distribution and/or reproduction of digital download software which is a significant problem that hurts Kaspersky and other vendors.

So essentially, they are making us agree to an unfair term and even if something doesn't work for you, you cannot ask for a refund.

I bought a software that wasn't compatible with my laptop. It made my laptop unable to start in normal mode and I went through a lot of trouble trying to uninstall it in safe mode.

Since I refuse to go through with using the license that I paid for, I emailed them for a refund.

That was when I found out about this unfair term. And I also read that others had similar experience from this retailer.

There could be many more retailers like them-so always read the terms and conditions.

I will tell my bank about it and see what they will do.

Spread the word

Jessie

Collabora

the Consumer Protection (Distance Selling) Regulations 2000 no longer exists as of 13 June 2014 it was replaced by the new Consumer Contracts Regulations.

But they are right in that Software is not covered

http://www.which.co.uk/consumer-rights/problem/can-i-cancel-an-online-order-

with downloads is once you download it you also waive the right to return

Cancelling a download
Digital downloads are given their own unique category and are therefore not services or goods.
A digital download is classed as data which is produced and supplied in digital form. For example, an eBook, Apps and online films.
If you want to download something within 14 days of buying it, you will have to give your consent to waive the 14 day cooling-off period.
If you don’t give your consent, the 14 day cooliong-off period still applies but you won't be able to download your digital content until this period has ended.
This is to prevent you from changing your mind after you have download content.

gunte

Seems to be well stated

FAQ
What is your refund policy for download delivery option?
We are unable to refund software once it has been purchased as a download option. This no refund policy is in accordance with paragraphs 3.92 to 3.95 'IT consumer contracts made at a distance: Guidance on compliance with the Consumer Protection Act and with the Distance Selling Regulations (DSRs) 2000. Further information is available at https://www.oft.gov.uk.
Software4Students as an authorised reseller is required to prevent illegal distribution and/or reproduction of digital download software.
Please ensure you have purchased the correct software prior to any download purchase, as no exceptions are allowed.

On order form

This official Kaspersky software is provided as a digital download only.

Please Note: for this special download offer no refunds are available - read details in the System Requirements' section.

Collabora

gunte wrote: »

Seems to be well stated

FAQ
What is your refund policy for download delivery option?
We are unable to refund software once it has been purchased as a download option. This no refund policy is in accordance with paragraphs 3.92 to 3.95 'IT consumer contracts made at a distance: Guidance on compliance with the Consumer Protection Act and with the Distance Selling Regulations (DSRs) 2000. Further information is available at https://www.oft.gov.uk.
Software4Students as an authorised reseller is required to prevent illegal distribution and/or reproduction of digital download software.
Please ensure you have purchased the correct software prior to any download purchase, as no exceptions are allowed.

On order form

This official Kaspersky software is provided as a digital download only.

Please Note: for this special download offer no refunds are available - read details in the System Requirements' section.

but that means nothing as the Consumer Protection Act and with the Distance Selling Regulations (DSRs) 2000 no longer exists so cant be acted upon as how can it be in accordance with paragraphs 3.92 to 3.95 of an act that does not exist.

but read my previous post under the Consumer Contracts Regulations. Downloads can be returned and refunded as long as they are not downloaded within the first 14 days

agrinnall

gunte wrote: »

Seems to be well stated

FAQ
What is your refund policy for download delivery option?
We are unable to refund software once it has been purchased as a download option. This no refund policy is in accordance with paragraphs 3.92 to 3.95 'IT consumer contracts made at a distance: Guidance on compliance with the Consumer Protection Act and with the Distance Selling Regulations (DSRs) 2000. Further information is available at www.oft.gov.uk.
Software4Students as an authorised reseller is required to prevent illegal distribution and/or reproduction of digital download software.
Please ensure you have purchased the correct software prior to any download purchase, as no exceptions are allowed.

On order form

This official Kaspersky software is provided as a digital download only.

Please Note: for this special download offer no refunds are available - read details in the System Requirements' section.

It probably is well stated but it has to be wrong given that the DSRs no longer exist. They really should update it to quote the relevant section of the CCRs.

bod1467

Wrong forum for this, but ........ if the software is faulty (i.e. it doesn't work, but not just because your PC can't cope or you ordered the wrong type) then SOGA trumps the CCRs anyway.

However, it is unlikely the software just "doesn't work" ... there's usually a good other reason. (e.g. downloaded Mac version for a Windows PC; downloaded 64-bit version for a 32-bit machine, etc.). In such cases the no refunds clause is valid.

copper2sulphate

Hi Guys

Really appreciate your comments and research.

Technically, I paid for a license to use Kaspersky. Anyone can download a trial version from their main website and try it for 30 days.

I did that but unfortunately, I didn't realise the 30 days trial begin as soon as you download it.

I have been using Kaspersky 2012 until recently when I was due to renew and get a new license.

The trial version worked fine. The license bought from software4students worked fine. It was valid.

However, after shutting it down. I could no longer start my computer in normal mode and had to remove it via safe mode.

Hence, I requested for a refund. I was even willing to do a part refund, given that I had used the license for one day.

I'm sure the company (Kaspersky) has ways of disabling this license code once the customer decides it's not right for him/her.

The license cost me £35 and I count myself lucky.

What if it had happened to those who paid even more?

I feel that it's only fair that we are allowed to cancel the purchase if we are not satisfied with it.

Whether we receive a physical item or a "virtual good"

Thanks,

Jessie

Collabora

why removed Kaspersky, all you do is update the key and then you can update the software from your KIS control panel.

but as CCR

Cancelling a download
Digital downloads are given their own unique category and are therefore not services or goods.
A digital download is classed as data which is produced and supplied in digital form. For example, an eBook, Apps and online films.
If you want to download something within 14 days of buying it, you will have to give your consent to waive the 14 day cooling-off period.
If you don’t give your consent, the 14 day cooliong-off period still applies but you won't be able to download your digital content until this period has ended.
This is to prevent you from changing your mind after you have download content.

Also digital goods are not covered by SOGA

digital products are not considered "tangible goods", so while consumers on the high street are protected by the Sale of Goods Act if their purchase is not of satisfactory quality, fit for purpose or as described, people buying digital goods online are not protected.

copper2sulphate

Hi

I phoned up the Kaspersky helpline 02035493495.

The engineer said that new license codes only work for the current version or the year before that.

Hence, my old 2012 version has to be removed and I had to reinstall the new 2015 version.

According to him, there are still many teething problems. Mine is probably the first of many.

So I urge people to try the trial version before buying the license.

And before buying any downloads, always read the terms and conditions.

Having a free trial period is necessary to make sure the software is compatible with your current system.

Software4students just replied to me saying they have put in a request for a refund.

Ironically, I design financial literacy test questions for young people. This will make it into one of my test item bank

Jessie

Collabora

Strange i use Kaspersky and have since they started in 1997 and have never removed it, i have always upgraded from the KIS control panel which has generated the latest version and just updated the licence key.

are you using Kaspersky Anti Virus or Internet Security

JJ_Egan

As above though never used a trial always free or cheap .