Sky box no longer working - can they keep me in contract?

teddysmum

wiogs wrote: »

Not necessarily the case.

You do not need a TV to be required to posses a licence. You just need to be watching TV as it is broadcast, for example via a PC.

OK. Replace with 'without the means to view live broadcasts'.

wiogs

teddysmum wrote: »

OK. Replace with 'without the means to view live broadcasts'.

But that would be wrong as well

Having the means does not require you to own a TV licence.

summer_solstice

Popasmurf, just to clarify. It's not that what you were saying wasn't what I wanted to hear that was unhelpful. In my OP I did say I understood that there may be no way out of paying the £5 for the remainder of the contract even though I won't be using the service. The unhelpful part of your post was that you had a go at me for now being unwilling to pay out extra for something I had a good deal on in the past. Had you just said 'sounds like you're going to have to pay the £5 a month until August' that would have been helpful, ridiculing me, was not.

I won't be ridiculed for not being willing to pay out more for the sky service now when I use it so little just because I've had a good deal in the past.

suicidebob - if I watched it enough I probably would spend money to get it working but I don't.

teddys mum, if my tv was broken and I didn't plan on ever watching tv again- I would inform the tv licensing people and cancel the license. I don't have a contract with the tv licensing people though do I - it's not really the same is it?

Thank you to everyone with suggestions to get the service up and running while I'm paying for it without paying the engineer fee. I'll see if I can track down the cause of the issue without a sky engineer, otherwise I'll just pay the £5 a month until I can cancel.

wiogs

If you can borrow another box that might help narrow the problem down, eg. moved dish or duff lnb. Is the dish readily accessible?

poppasmurf_bewdley

[QUOTE=summer_solstice;67562828

I won't be ridiculed for not being willing to pay out more for the sky service now when I use it so little just because I've had a good deal in the past.

[/QUOTE]

Yes you will. You are the one who posed the question, so don't be surprised when people answer it. The fact you don't like the answers is neither here nor there.

You are going to have to pay. Tough.

summer_solstice

poppasmurf_bewdley wrote: »

Yes you will. You are the one who posed the question, so don't be surprised when people answer it. The fact you don't like the answers is neither here nor there.

You are going to have to pay. Tough.

Seriously what is your issue with me? I haven't said I don't like people's answers - the only thing I have an issue with is your tone. You've treated me like a spoilt child, and I can assure you I am not.

All along I have said that if I have no alternative I will pay the £5 per month until August and cancel then. I refuse to be ridiculed for not wanting to pay £30 - £65 for an engineer to come and fix a service I don't really need.

You really have been unnecessarily rude!

summer_solstice

wiogs yes the dish is accessible, I've downloaded a free app for my phone that claims (we'll see if it actually does or not lol) to help check the positioning so I think that and borrowing a box to see if it's a fault will be my first steps! Thank you!

wiogs

You could look at neighbours dishes, if they have them, to get an idea if it is pointing in the right direction.

Have you looked at the signal strength in the set up menu?

Swipe

It's really not that hard to align a dish without a meter if you have a good general idea of the direction it should be pointing. With the phone app you should be fine. But i'd advise you to not do anything with the dish until you have borrowed another box from someone to rule out your current box being faulty.

summer_solstice

Signal strength in the set up menu is totally empty. Though I've been playing about with the box and went into a hidden engineers menu, I even forced a software update and for a short time I had some images displayed on screen though very poor quality, but then it dropped out again very soon afterwards.

Thank you for all the suggestions - I think it'll be the weekend now before I can borrow a box and crack on with trying to find the source of the issue.