Vodafone Paper Bill - Set to loose ALL my cashback on TWO phones

alwayslearning_2

Before I start, yes I now know why you shouldn't put all your eggs in one basket, but at the time it seemed like a good idea.

Now, that out the way, I just wondered if anyone else is experiencing difficulty in receiving this months paper bill from Vodafone? I've requested 4 or 5 reprints now, since 19th July - but nothing has appeared.
If I don't receive it soon I will loose cashback on 2 phones, totaling £840 :eek:

I'm with phoneboxdirect, under their old terms of 1 month (which should apply to me) I have until the 11th August, under their new terms it's tomorrow!

The previous bills arrived OK, this months has not, nor the 4 reprints that I've requested.

One adviser that I spoke to said there was a problem with the billing which has affected a few customers, not just me. I have an email from Vodafone documenting all my phonecalls.

Help - I don't know what to do now

Reestit_Mutton

alwayslearning wrote: »

Before I start, yes I now know why you shouldn't put all your eggs in one basket, but at the time it seemed like a good idea.

Now, that out the way, I just wondered if anyone else is experiencing difficulty in receiving this months paper bill from Vodafone? I've requested 4 or 5 reprints now, since 19th July - but nothing has appeared.
If I don't receive it soon I will loose cashback on 2 phones, totaling £840 :eek:

I'm with phoneboxdirect, under their old terms of 1 month (which should apply to me) I have until the 11th August, under their new terms it's tomorrow!

The previous bills arrived OK, this months has not, nor the 4 reprints that I've requested.

One adviser that I spoke to said there was a problem with the billing which has affected a few customers, not just me. I have an email from Vodafone documenting all my phonecalls.

Help - I don't know what to do now

Okay...here's my take on the subject.

(1) continue to hassle Vodafone - record all phonecalls and names of people you spoke to and keep copies of all emails.

(2) if the bill still does not arrive, at the last possible moment send all the paperwork that you have, along with documentary evidence of your many attempts to obtain your relevant bill, to Phonebox Direct, thus meeting their T&Cs as far as is practicably possible in your situation.

(3) include a cover letter explaining your situation, stating that you can only forward the remaining bill as soon as Vodafone is willing to send it to you. Include a statement of intent clearly pointing out to PBD that, should they refuse your cashback on the grounds of the final bill being late, you would have no choice but to seek legal redress on the grounds that their terms were impossible to meet due to events entirely outwith your control. While you want them to know that you have every intention of asserting your rights you would probably be best advised to word this as nicely as possible at this stage (as they haven't yet failed your claim).

Certainly, what you *shouldn't* do is do nothing or simply send what you have without a full explanation or evidence of your significant efforts to meet their terms as this would simply weaken any legal claim that you may subsequently decide to make.

HtH
Reestit Mutton

davidjones90

If you took your contract out BEFORE 1st July '07, then I believe the OLD t&c apply. I would call up PBD and verify.

I think its due to the series of postal strike also

alwayslearning_2

Reestit_Mutton wrote: »

Okay...here's my take on the subject.


(2) if the bill still does not arrive, at the last possible moment send all the paperwork that you have, along with documentary evidence of your many attempts to obtain your relevant bill, to Phonebox Direct, thus meeting their T&Cs as far as is practicably possible in your situation.

Thanks Reestit, like the other member said, do you think I can stick to the original 4 week deadline? I had a similar experience with themobileoutlet, when they changed their terms, but that worked out OK. This time however, there's more at stake.

Reestit_Mutton

alwayslearning wrote: »

Thanks Reestit, like the other member said, do you think I can stick to the original 4 week deadline? I had a similar experience with themobileoutlet, when they changed their terms, but that worked out OK. This time however, there's more at stake.

You can only be expected to adhere to whatever terms were in force on the date of your purchase. The retailer does not have the right to subsequently change the terms of your contract with them without your explicit agreement. i.e. any changes to their terms and conditions cannot be retrospectively applied to existing orders.

HtH
Reestit Mutton

faza20

Hi Alwayslearning

Sorry to read the problems your having receiving your bills.

Working for Vodafone, I know there has been faults recently with our billing system, however some departments are able to send them out through other means.

Myself or one of my colleagues would me more than happy to help out with this to enable you to get your cashback claimed asap. If you go to the Contact Us section of the Vodafone website, you'll be able to send us an email. If you include FIT135 anywhere in the body of the text, it will be picked up by someone who can help.

divorcingjack

I'm waiting for a first Vodafone bill as well - I need this one to claim my first cashback installment in four months. The DD is due to go out on the 9th August and I should have recieved the bill 15 days previous to this.

I've emailed Vodafone help who confirmed that my bill has been dispatched, and I should recieve it in 2-3 days, here's hoping. If it doesn't - thanks for the offer of help faza20, I might hold you to it!

It's good to know I'm not the only one having problems! I hope you get it sorted always learning - is printing off an online bill a possibility?

Good luck

dj

yatin123

Hi There
Even I am sailing on the same boat as you...I am waiting for my paper bill from Vodafone which was due on 16 July.
I will have to send it for 2 of my cashbacks with PBD...I have ordered 4 times but nothing has turned up.
I dont think PBD will accept Online bills...

Can anyone please confirm if PBD will accept online bills??

yatin123

Hello faza... i hv emailed as per the instructions...could you pls text me or give me your contact email so that i can get in touch with you and tell my vodafone details??
I really need two bills by next week otherwise, i will be loosing a lumsum amount to PBD.

mouseclick

faza20 wrote: »

Hi Alwayslearning

Sorry to read the problems your having receiving your bills. Working for Vodafone...

I just wrote to my network provider quoting this code of conduct which Vodafone have also signed up to, just 2 days ago. I wonder if Vodafone would write to the resellers and tell them that copied bills or online ones should be accepted, in accordance with the new code?

Quentin

I know you're keen on the code, mouseclick - but it only was announced on Tuesday.

Whatever it's powers turn out to be, it won't have any retrospective power over existing contracts.

The situation with the current voda billing problem has a different solution.

The customer cannot comply with the contract due to circumstances entirely beyond his control (Force Majeure).

As long as the customer informs the other party of this, and makes every effort to mitigate the effect of the FM the contract isn't breached.

So affected customers need to send notice that they cannot comply with the contract because of the FM, describe it and prove it, and update them regularly. (Keeping copies as always).

Supply printouts as an alternative and send the originals when they are to hand.