Ebay say Feedback doesn't have to be honest or factual

lovinituk

You just need to find an option, any option, that actually gives a number! Try going to Help & Contact->Contact eBay->Selling->Appeal a defect or feedback. Then click the 'Call us' link on the right which will pop up another window with a phone number.

chompie

lovinituk wrote: »

You just need to find an option, any option, that actually gives a number! Try going to Help & Contact->Contact eBay->Selling->Appeal a defect or feedback. Then click the 'Call us' link on the right which will pop up another window with a phone number.

The only option on the right after getting to appeal a defect or feedback is "Send us an email"
and when I click it two items from my eBay history come up with "Before describing the issue, please select the item you need help with from the list above."

The two items have no issues with them and + feedback has been left for both.

lovinituk

Sorry, can't help then. Mine comes up with a 'Call us' button a gives me a phone number / pin number to call CS.

Collabora

I remember ebay refusing to remove a negative comment (on old system) that was left 5 minutes after the user won and paid for it, saying 'i was a scammer as the item was never received' so he expected to bid and pay for an item and then have it delivered 200 miles away in less than 5 minutes.

chompie

lovinituk wrote: »

Sorry, can't help then. Mine comes up with a 'Call us' button a gives me a phone number / pin number to call CS.

Ok, so by searching for global shipping program in the help section I got to an area where I could phone them, but for some reason it had become .com and was a US number. Then went back to .co.uk and tried again this time there was an option for call me, which is even better.


Was still called by US site but after she told me they would remove the feedback anyway purely because it was meaningless (just like ASASAKHJKHD) she transferred me to UK and it was dealt with after much typing in the background...


So now back to 100%


cheers all.

Lee999

This is another nail in the coffin for me scaling down my ebay business. Buyers can leave whatever feedback they like, even if the seller has done everything they can to provide a good service.

Perfect example is I received a Negative last week (as explained on the other thread), Live Chat had been removed, I then received an email from ebay 48 hours later, basically saying the neg won't be removed even though I had done everything I can to resolve the issue and I didn't deserve the neg (item was damaged in transit), plus the buyer was completely ignoring me and left feedback without contacting me (which I stated several times to ebay that this is actually in their guidelines, but they didn't care).

So if you have any minor issue with a buyer, be prepared for a negative!

lovinituk

Lee999 wrote: »

This is another nail in the coffin for me scaling down my ebay business. Buyers can leave whatever feedback they like, even if the seller has done everything they can to provide a good service.

Are you actually losing business from the negative feedback or is selling on ebay still profitable?

I see so many people saying they are leaving ebay because they can't stand this, that or the other. While I understand some of the frustrations of selling on ebay, I don't understand why people would walk away from a profitable selling platform just because they don't like it any more. I can only assume it is no longer profitable for them and is therefore a sound business decision to walk away.

jordanjim

In December one of my buyers accidentally ordered an item with a different technical specification than he wanted, used it incorrectly and managed to break it. He complained that I'd sent him the wrong one, but it was obvious that the mistake was his fault as the correct tech specs were listed in the title, in the description (in big bold letters) and there was a close-up photo of the info plate. I'm not really sure how I could have made the details more obvious.

Trying to be helpful, I sent him a polite reply asking if he'd accidentally bought the wrong item and explaining the differences, to which he replied with a torrent of abuse and hilariously dramatic negative feedback claiming I'd sent the wrong one and was 'callous about his pleas'. I emailed ebay and was fairly surprised when they removed the feedback after a few days. The reason given was that dishonest feedback is against their policies, so it's definitely worth quoting that to them if they try claiming that buyers can say whatever they want in the future. It is annoying though that my 100% record might have been ruined because the buyer was too stubborn to admit that they made a simple mistake.

Lee999

lovinituk wrote: »

Are you actually losing business from the negative feedback or is selling on ebay still profitable?

I see so many people saying they are leaving ebay because they can't stand this, that or the other. While I understand some of the frustrations of selling on ebay, I don't understand why people would walk away from a profitable selling platform just because they don't like it any more. I can only assume it is no longer profitable for them and is therefore a sound business decision to walk away.

If the negatives build up, then it will lose business as it puts people off buying from you. I believe if the buyer has done all that they can and there is sufficient proof through ebay messages, courier tracking etc, that they have, then why should they suffer from a buyer who expects their item to be delivered the next day or decides they don't want the item and leaves a neg. With the Live Chat option gone, it is being proven that ebay are now refusing to remove negs, which will affect genuine sellers businesses.

Yes it is still profitable for me, but this combined with rising fees and no protection for sellers means other platforms like Amazon etc are more feasible.

lovinituk

Lee999 wrote: »

If the negatives build up, then it will lose business as it puts people off buying from you.

Yes I appreciate that, but surely the time to walk away is when there is little or no profit left? Why would you consider walking away while money is still being made? I have seen some selling accounts with lots of negative feedback but they are seemingly still making plenty of sales.

Lee999 wrote: »

Yes it is still profitable for me, but this combined with rising fees and no protection for sellers means other platforms like Amazon etc are more feasible.

Do them both/all. Amazons fees are higher than ebay/Paypal fees. And in a lot of cases Amazon are far stricter than eBay.

I have a negative feedback on Amazon that should have been removed as it was an FBA sale and the problem was caused by Amazon. But Amazon refuse to remove. Neutral feedbacks on Amazon count as defects but they also affect your overall % rating.

The grass isn't always greener...!