Why do I need to pay for returning a faulty item.

Mishomeister

I have bough a Clock on Amazon (from private seller) which unfortunately is faulty.

The seller is happy to accept the return but expects me to pay for postage.

Now I don't understand why if the item is faulty I would not be put in to the same position as before purchase has happened?

I would totally accept if it was me just changing my mind and returning the item because of it.

But why I should suffer finacial loss because of the sellers fault?

Thank you all for your answers.

bris

You shouldn't with a business seller but with a private sale it's a civil matter between you. SOGA won't help with private sales so it's a case of hoping the seller does the right thing.

wealdroam

Mishomeister wrote: »

I have bough a Clock on Amazon (from private seller) which unfortunately is faulty.

The seller is happy to accept the return but expects me to pay for postage.

Now I don't understand why if the item is faulty I would not be put in to the same position as before purchase has happened?

I would totally accept if it was me just changing my mind and returning the item because of it.

But why I should suffer finacial loss because of the sellers fault?

Thank you all for your answers.

Make the return via Amazon's processes.

How long ago did you make the purchase?

Mishomeister

wealdroam wrote: »

Make the return via Amazon's processes.

How long ago did you make the purchase?

About a week ago or so.
What do you mean via Amazon processes?

Mishomeister

bris wrote: »

You shouldn't with a business seller but with a private sale it's a civil matter between you. SOGA won't help with private sales so it's a case of hoping the seller does the right thing.

If I buy from some one called *** *** LTD how could LTD be a private sale?

Anoneemoose

Mishomeister wrote: »

If I buy from some one called *** *** LTD how could LTD be a private sale?

You put in your op it was from a private seller?

Anoneemoose

Mishomeister wrote: »

I have bough a Clock on Amazon (from private seller) which unfortunately is faulty.

The seller is happy to accept the return but expects me to pay for postage.

Now I don't understand why if the item is faulty I would not be put in to the same position as before purchase has happened?

I would totally accept if it was me just changing my mind and returning the item because of it.

But why I should suffer finacial loss because of the sellers fault?

Thank you all for your answers.

Quoting and need some more letters

wealdroam

Mishomeister wrote: »

What do you mean via Amazon processes?

Go into My Account on Amazon.
Choose Return or Replace Items
Click Return Items
...and so on.

browneyedbazzi

Mishomeister wrote: »

If I buy from some one called *** *** LTD how could LTD be a private sale?

When you said private seller in your OP did you mean Marketplace seller??

Mishomeister

browneyedbazzi wrote: »

When you said private seller in your OP did you mean Marketplace seller??

That's what I meant. Didn't really know there were so many different types of sellers.

Sorry

Mishomeister

wealdroam wrote: »

Go into My Account on Amazon.
Choose Return or Replace Items
Click Return Items
...and so on.

This is exactly how I did that.
The selelr than has sent me an address label where I would have to put my own stamp on. He also expects me to buy my own envelope.