Abbey National - late delivery of debit cards

Butlers1982

Hello,

We're trying to get to the bottom of how many Abbey customers are still without cards. They say they posted the last batch on 31st July, but they will not say how many they posted.

We'd like to hear from you if you are still without a card -- please email us at [EMAIL="wakeuptomoney@bbc.co.uk"]wakeuptomoney@bbc.co.uk[/EMAIL] and we can get in touch with you.

Karen

What the?????

vivaladiva

Karen is geniunely from the BBC.
The Abbey have kept this quiet for long enough.

dangeroussports

I liked Abbey national.

Theyre services are quite good. If your missing a debit card then I guess its unfortunate.
I suggest you contact your local branch.


Thank you and hope it helps.

Bye

Sagaris

I'm afraid that's just typical Abbey 'customer care' - I've had enough and am now in the process of transferring all my business away from them - as are the rest of my family.
Their customer service has definately gone downhill since they became part of Satander - remember a few weeks ago the online system went down for a weekend and some customers couldn't access their details for a week (myself included).
As a previous poster said - vote with your feet, people! That's all businesses understand these days.
And there's no point in going into the local branch for anything - all that happens is they say they 'understand' but there's 'nothing we can do to help'.
About as much use as a chocolate teapot!

dangeroussports

I understand.

Could you not write to Satander

Butlers1982

Here is the CEOs contact details:

Abbey NationalAntonio Horta-Osorio[EMAIL="Antonio.Osorio@abbey.com"]Antonio.Osorio@abbey.com[/EMAIL]

Feel free to moan away direct ! ! !! !!

advent1122

Do you need a card to withdraw money?
I havent tried it but surely if you do not have a valid card and take ID with you to the bank they cannot stop you withdrawing money.

vivaladiva

Funnily enough I didn't even need ID. I took it as I assumed I would. I'm not a regular in the branch. I just handed over my expired card and signed their form.

dangeroussports

What abput transferring the money via internet to your boyfriends account and getting him to withdraw the cash.

Pretty good idea eh?

vivaladiva

dangeroussports wrote: »

What abput transferring the money via internet to your boyfriends account and getting him to withdraw the cash.

Pretty good idea eh?

Nice idea but it would take about 3 days.:D