Probably another unhappy orange customer in need of help!

Anoneemoose

Collabora wrote: »

No that cant tell then who nthe IMEI belongs too as it would breach The Data Protection Act, unless the IMEI belongs to the actual account holder in the email or on the phone

I think you may have misunderstood me. THEY can tell who the IMEI (if it is one of theirs) is registered to, they just can't tell anyone else, as per data protection.

For example, when I first worked there, I worked in upgrades and dealt with a customer who said they had not received their phone. I was able to find out the IMEI of the phone that was sent and which number it was being used with. I was then able to check my customer's account to see if there was any link between the number that was using the phone and them.

Funnily enough, it happened to be being used on a pay as you go account under the same surname at the same address. In OP's case, it may have been that they have looked at that kind of info and decided they have enough proof to assume it is someone they know.

To be fair though, even if it wasn't someone they know, OP is still liable.

Collabora

The cant tell you the name of anyone if they are not linked to the account as it breaches DPA.
I am a business owner who is DPA registered and are fully a ware what can be disclosed and what cannot be disclosed

Anoneemoose

Anoneemoose wrote: »

I think you may have misunderstood me. THEY can tell who the IMEI (if it is one of theirs) is registered to, they just can't tell anyone else, as per data protection.

For example, when I first worked there, I worked in upgrades and dealt with a customer who said they had not received their phone. I was able to find out the IMEI of the phone that was sent and which number it was being used with. I was then able to check my customer's account to see if there was any link between the number that was using the phone and them.

Funnily enough, it happened to be being used on a pay as you go account under the same surname at the same address. In OP's case, it may have been that they have looked at that kind of info and decided they have enough proof to assume it is someone they know.

To be fair though, even if it wasn't someone they know, OP is still liable.

Or maybe they can tell the IMEI as it does not identify personal details, this may be why they gave it and told OP to give it to the police.

Anoneemoose

Collabora wrote: »

The cant tell you the name of anyone if they are not linked to the account as it breaches DPA.
I am a business owner who is DPA registered and are fully a ware what can be disclosed and what cannot be disclosed

I didn't say they could tell you anyone's name.

Herongull

This seems an open and shut case.

1/ You are liable for all calls made on your contract sim until you report it lost or stolen.

2/ You didn't report it lost or stolen.

Therefore you are liable for the calls. Open and shut case.

You were very lucky that the mobile company was proactive in contacting you about the high useage otherwise the bill could have been much higher.

Who made the calls is irrelevant, so why bother providing evidence that you were working at the time the calls were made?

Anoneemoose

Herongull wrote: »

This seems an open and shut case.

1/ You are liable for all calls made on your contract sim until you report it lost or stolen.

2/ You didn't report it lost or stolen.

Therefore you are liable for the calls. Open and shut case.

You were very lucky that the mobile company was proactive in contacting you about the high useage otherwise the bill could have been much higher.

Who made the calls is irrelevant, so why bother providing evidence that you were working at the time the calls were made?

This is what I was saying...only I waffled a bit!