Teletext holidays

Rambosmum

We booked a holiday via teletext holidays on boxing day. We had two emails with quotes and itinerary from them during the telephone booking and was told we would receive confirmation via email with all details, flight number etc 24 - 48hours later. I waited, and waited,and waited but confirmation never arrived, though payment was taken.

I left it a little longer due to the Christmas period and then emailed Rebecca@teletext.co.uk as advised in our quote email with our booking reference and received an email back stating we would receive our confirmation and booking details in 48hours, but again nothing. I then emailed again on Friday, received the same email back and again nothing. I have rung the number provided but it only has a recorded message saying to email as I have been doing, I am now at loss as to what to do, we really want to start booking things but don't want to risk the holiday being cancelled by teletext as we have no confirmation.

Has anyone else experienced this?

tamiami

http://www.reviewcentre.com/reviews81832.html

MasterPoo

I know this doesn't answer your question, but I'd really book somewhere else if you want a relatively stress free holiday. See below

https://forums.moneysavingexpert.com/discussion/5063070

https://forums.moneysavingexpert.com/discussion/5026228

https://forums.moneysavingexpert.com/discussion/4983689

hollydays

And my post to add to the mix.
They were taken over by truly travel with disastrous results.
In my humble opinion, mse should stop promoting them

https://forums.moneysavingexpert.com/discussion/5022109

Anyone who has already booked with them should triple check directly with their hotel and transfer company that the booking is as requested.also check that what they hav been promised is what they will be getting.

Teletext

Hi Jenni,

We are really sorry to hear of the problems that you have encountered with your booking. If you could please provide your booking reference then the team can follow this up for you.

Teletext Holidays

bagand96

Speak to your card issuer and request your money back. They took your money nearky 3 weeks ago and can't provide you with a booking reference and they won't speak to you. This should tell you all you need to know!

Teletext

Hi Jenni,

Thank you for your reply. We will look into this for you and contact you directly.

Regards

Teletext Holidays

tamiami

Hi Jenni


Let us know if Teletext do actually contact you, as that is their standard reply on review websites and it seems they never do contact the customer.

hollydays

Last time they started to respond on here they gave up replying after they couldn't deal with the complaints

Rambosmum

hollydays wrote: »

Last time they started to respond on here they gave up replying after they couldn't deal with the complaints

They have since emailed me, but still no confirmation, they told me to wait 48hours. We shall see.

Rambosmum

After 36 hours, still no confirmation. 12 hours to go.