Teletext holidays

Rambosmum

Finally received our holiday confirmation

However, it is wrong. There is no checked baggage included, despite the call centre rep telling us we had 20kg each and we have been charged £123.83 for a room upgrade however the room that has been confirmed on the details is the 'deluxe' room, which is the hotels basic room!

Can the teletext representative please look in to this?

bagand96

Rambosmum wrote: »

Finally received our holiday confirmation

However, it is wrong. There is no checked baggage included, despite the call centre rep telling us we had 20kg each and we have been charged £123.83 for a room upgrade however the room that has been confirmed on the details is the 'deluxe' room, which is the hotels basic room!

Can the teletext representative please look in to this?

Have you checked the airline's website to see if you can log into your booking and confirm the bag status?

The "room upgrade" is a standard con with this company that has cropped up on this and other forums before.

I'm amazed you have still proceeded with them. 3 weeks from payment to producing any kind of confirmation is outrageous. I'd have been in contact with my card company after a day or two. You're probably stuck with them now as I imagine the flights at least are non refundable.

tamiami

They are some of the classic complaints with teletext on review centre.

Rambosmum

bagand96 wrote: »

Have you checked the airline's website to see if you can log into your booking and confirm the bag status?

The "room upgrade" is a standard con with this company that has cropped up on this and other forums before.

I'm amazed you have still proceeded with them. 3 weeks from payment to producing any kind of confirmation is outrageous. I'd have been in contact with my card company after a day or two. You're probably stuck with them now as I imagine the flights at least are non refundable.

My credit card company said 28 days, which they are within, as I had had contact from them. I'll see if I can check with the airline.

bagand96

Rambosmum wrote: »

My credit card company said 28 days, which they are within, as I had had contact from them. I'll see if I can check with the airline.

You'll now need to speak/email Teletext again to resolve the baggage issue (and I'd demand the "upgrade" money back too if its the hotels standard room.

I suppose you could go back to your card provider and go down the route now that what you paid for is not what you're getting (re: the baggage). Although you'd need to again give Teletext chance to resolve it first.

hollydays

Rambosmum wrote: »

Finally received our holiday confirmation

However, it is wrong. There is no checked baggage included, despite the call centre rep telling us we had 20kg each and we have been charged £123.83 for a room upgrade however the room that has been confirmed on the details is the 'deluxe' room, which is the hotels basic room!

Can the teletext representative please look in to this?

Interested to say what they say here.. This is one of the issues we had..it's also something they are very well known for doing..probably tell you it was a mistake..

Teletext

Rambosmum wrote: »

Finally received our holiday confirmation

However, it is wrong. There is no checked baggage included, despite the call centre rep telling us we had 20kg each and we have been charged £123.83 for a room upgrade however the room that has been confirmed on the details is the 'deluxe' room, which is the hotels basic room!

Can the teletext representative please look in to this?

Hi, we are sorry to hear this. Please can you reconfirm your booking reference number and we will look into this for you on priority.

Regards

Teletext Holidays

Rambosmum

Teletext wrote: »

Hi, we are sorry to hear this. Please can you reconfirm your booking reference number and we will look into this for you on priority.

Regards

Teletext Holidays

TT202053

Thanks.

Teletext

Rambosmum wrote: »

TT202053

Thanks.

Thank you, we will be calling you shortly.

Teletext Holidays

Rambosmum

All resolved, thanks Teletext.

The baggage has been confirmed with the airline, and I got an apology for it not being sent as confirmed on the first email. And an email confirming it.

I have been told that the room upgrade had not been charged, we would just get the best room available from our tier of room, I'm not sure how that works but the room charge is much cheaper than anywhere else so I'm happy.

Thanks teletext.